:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--radius:.75rem;--radius-sm:calc(var(--radius) - 4px);--radius-md:calc(var(--radius) - 2px);--radius-lg:var(--radius);--radius-xl:calc(var(--radius) + 4px);--background:#171310;--foreground:#f0eae3;--popover:#171310f2;--primary:#ff8a1f;--border:#c4b29e1f;--input:#2a221b99;--ring:#e57200;--sidebar:#14100c;--sidebar-foreground:#f6efe6;--sidebar-primary:#e57200;--sidebar-primary-foreground:#f6efe6;--sidebar-accent:#ffffff14;--sidebar-border:#ffffff1a;--bg-base:#171310;--bg-surface:#201a1599;--bg-elevated:#2a221bb3;--bg-elevated-alt:#2a221b80;--bg-hover:#2a221b99;--bg-active:#3a302680;--bg-subtle:#2a221b66;--bg-inset:#c4b29e0f;--fg-primary:#f5f0ea;--fg-default:#f0eae3;--fg-muted:#a69c8f;--fg-disabled:#7a7064;--fg:var(--fg-primary);--fg-dim:var(--fg-disabled);--border-default:#c4b29e1f;--border-strong:#c4b29e40;--naturgy-accent:#e57200;--naturgy-accent-hover:#ff8a1f;--naturgy-accent-muted:#e5720033;--naturgy-accent-subtle:#e572001a;--naturgy-accent-fg:#fff8ee;--ember:var(--naturgy-accent);--positive:#34d399;--positive-muted:#34d39926;--negative:#f87171;--negative-muted:#f8717126;--warn:#fbbf24;--warn-muted:#fbbf2426;--bot-accent:#a78bfa;--shadow-md:0 4px 16px #0000004d, 0 2px 6px #0003;--shadow-lg:0 8px 32px #0006, 0 4px 12px #00000040;--skeleton-bg:#2a221b99;--skeleton-shine:#3a302699;--filter-bar-bg:#171310cc;--pill-bg:#2a221b99;--pill-border:#c4b29e26;--divider:#c4b29e26;--space-xs:4px;--space-sm:8px;--space-md:12px;--space-lg:16px;--space-xl:24px;--space-2xl:32px;--space-3xl:48px;--font-sans:"Hanken Grotesk", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji";--font-mono:"IBM Plex Mono", ui-monospace, "SF Mono", Menlo, monospace}*{box-sizing:border-box}html,body{background:var(--background);height:100%;color:var(--foreground);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;margin:0;padding:0;font-size:14px;line-height:1.45}body{overflow:hidden}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{font:inherit;cursor:pointer}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#c4b29e33;border-radius:999px}::-webkit-scrollbar-thumb:hover{background:#c4b29e52}.muted{color:var(--fg-muted)}.dim{color:var(--fg-disabled)}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.row{align-items:center;display:flex}.gap-2{gap:6px}.gap-3{gap:10px}.gap-4{gap:16px}.button{border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--bg-elevated);height:36px;color:var(--fg-primary);justify-content:center;align-items:center;gap:6px;padding:0 14px;font-size:13px;font-weight:500;transition:background .15s,border-color .15s,transform 80ms;display:inline-flex}.button:hover{background:var(--bg-active)}.button:active{transform:translateY(1px)}.button:disabled{opacity:.5;cursor:not-allowed}.button-primary{background:var(--ember);color:var(--naturgy-accent-fg);border-color:#0000}.button-primary:hover{filter:brightness(1.08);background:var(--ember)}.button-primary:active{filter:brightness(.96)}.button-success{background:var(--positive);color:#04221a;border-color:#0000}.button-success:hover{filter:brightness(1.1)}.button-ghost{color:var(--fg-muted);background:0 0;border-color:#0000}.button-ghost:hover{background:var(--bg-hover);color:var(--fg-primary)}.button-danger{color:var(--negative);background:0 0;border-color:#0000}.button-danger:hover{background:var(--negative-muted)}.button-sm{height:28px;padding:0 10px;font-size:12px}.icon-button{border-radius:var(--radius-sm);width:32px;height:32px;padding:0}input,textarea,select{font:inherit;background:var(--input);color:var(--fg-primary);border:1px solid var(--border-strong);border-radius:var(--radius-sm);outline:none;height:36px;padding:0 12px;font-size:13px;transition:border-color .15s,box-shadow .15s,background .15s}textarea{resize:none;height:auto;padding:10px 12px;font-family:inherit;line-height:1.5}input:focus,textarea:focus,select:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px #e572002e}.auth-shell{background:var(--bg-base);place-items:center;padding:24px;display:grid;position:fixed;inset:0}.auth-bg{display:none}.auth-card{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-xl);width:min(440px,100%);box-shadow:var(--shadow-md);padding:36px;position:relative}.auth-brand{flex-direction:column;gap:4px;margin-bottom:28px;display:flex}.brand-mark{align-items:center;gap:8px;font-size:18px;font-weight:700;display:inline-flex}.brand-dot{background:var(--naturgy-accent);width:12px;height:12px;box-shadow:0 0 0 3px var(--naturgy-accent-subtle);border-radius:50%}.brand-name{letter-spacing:-.01em}.brand-sub{letter-spacing:.18em;text-transform:uppercase;color:var(--fg-muted);font-size:11px}.auth-title{margin:0 0 6px;font-size:24px;font-weight:600}.auth-lede{color:var(--fg-muted);margin:0 0 24px;font-size:13px;line-height:1.5}.auth-form{gap:14px;display:grid}.field{gap:6px;display:grid}.field-label{color:var(--fg-muted);letter-spacing:.04em;text-transform:uppercase;font-size:11px;font-weight:600}.form-error{background:var(--negative-muted);color:#fca5a5;border-radius:var(--radius-sm);border:1px solid #f8717152;padding:10px 12px;font-size:12px}.form-success{background:var(--positive-muted);color:var(--fg-default);border-radius:var(--radius-md);border:1px solid #34d39952;gap:16px;padding:20px;font-size:13px;line-height:1.5;display:grid;box-shadow:inset 0 1px #ffffff0a}.form-success-heading{align-items:flex-start;gap:12px;display:flex}.form-success-icon{background:var(--positive);color:#04221a;border-radius:50%;flex:none;place-items:center;width:32px;height:32px;margin-top:1px;display:grid}.form-success-icon svg{stroke:currentColor;stroke-width:2.4px;stroke-linecap:round;stroke-linejoin:round;width:18px;height:18px}.form-success-kicker{color:var(--positive);letter-spacing:.12em;text-transform:uppercase;margin:0 0 2px;font-size:10px;font-weight:700;line-height:1.3}.form-success h2{color:var(--fg-primary);letter-spacing:-.01em;margin:0;font-size:17px;font-weight:600;line-height:1.25}.form-success-copy,.form-success-note{margin:0}.form-success-copy{max-width:34rem}.form-success-note{color:var(--fg-muted);border-top:1px solid #34d39933;padding-top:12px;font-size:12px}.form-success-note strong{color:var(--fg-default);font-weight:600}.form-success-footer{margin-top:2px;padding-top:0}.form-success-footer .button{width:100%}.auth-help{color:var(--fg-muted);margin:-4px 0 0;font-size:12px;line-height:1.45}.auth-recovery-link{justify-self:center;margin-top:2px;font-size:12px}.auth-submit{height:40px;margin-top:4px}.auth-hints{border:1px dashed var(--border-strong);border-radius:var(--radius-sm);color:var(--fg-muted);margin-top:18px;padding:12px 14px;font-size:12px}.auth-hints ul{margin:6px 0 0;padding-left:18px}.auth-hints code{font-family:var(--font-mono);background:var(--bg-elevated);color:var(--fg-primary);border-radius:4px;padding:1px 5px;font-size:11px}.auth-footer{border-top:1px solid var(--divider);color:var(--fg-muted);justify-content:space-between;align-items:center;margin-top:20px;padding-top:16px;font-size:12px;display:flex}.auth-footer-single{justify-content:center}.app-shell{background:var(--bg-base);grid-template-columns:260px 1fr 380px;width:100vw;height:100vh;display:grid;overflow:hidden}.app-shell[data-no-context=true]{grid-template-columns:260px 1fr}.sidebar{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);flex-direction:column;min-width:0;display:flex}.sidebar-brand{border-bottom:1px solid var(--sidebar-border);align-items:center;gap:10px;padding:18px 16px;display:flex}.sidebar-search{border-bottom:1px solid var(--sidebar-border);padding:12px 14px}.sidebar-search input{width:100%;height:32px;color:var(--sidebar-foreground);background:#ffffff0f;border-color:#ffffff14;font-size:13px}.sidebar-search input::placeholder{color:#fff6}.sidebar-search input:focus{border-color:var(--sidebar-primary);box-shadow:0 0 0 3px #e5720033}.sidebar-scroll{flex:1;padding:8px 0 16px;overflow-y:auto}.sidebar-section{padding:14px 12px 4px}.sidebar-section-title{letter-spacing:.12em;text-transform:uppercase;color:#fff6;margin:0 0 6px;padding:0 8px;font-size:10px;font-weight:600}.sidebar-item{border-radius:var(--radius-sm);color:#ffffffc7;cursor:pointer;text-align:left;background:0 0;border:1px solid #0000;align-items:center;gap:10px;width:100%;padding:7px 10px;font-size:13px;transition:background .12s,color .12s,border-color .12s;display:flex}.sidebar-item:hover{background:var(--sidebar-accent);color:var(--sidebar-foreground)}a.sidebar-item,a.sidebar-item:hover{color:#ffffffc7;text-decoration:none}a.sidebar-item:hover{color:var(--sidebar-foreground)}.sidebar-item.is-active{background:var(--sidebar-accent);color:var(--sidebar-foreground);border-color:color-mix(in oklch, var(--naturgy-accent) 52%, transparent);box-shadow:none;font-weight:600}.sidebar-item .si-label{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.sidebar-item .si-badge{color:#ffffffa6;text-align:center;background:#ffffff14;border-radius:999px;min-width:22px;padding:1px 7px;font-size:11px;font-weight:600}.sidebar-item.is-active .si-badge{background:var(--sidebar-primary);color:var(--sidebar-primary-foreground)}.sidebar-item .si-icon{color:#ffffff80;flex-shrink:0;justify-content:center;align-items:center;width:16px;height:16px;display:inline-flex}.sidebar-item:hover .si-icon,.sidebar-item.is-active .si-icon{color:var(--sidebar-foreground)}.sidebar-footer{border-top:1px solid var(--sidebar-border);flex-direction:column;gap:10px;padding:12px 14px;display:flex}.online-toggle{color:#fff9;align-items:center;gap:10px;padding:6px 4px;font-size:12px;display:flex;position:relative}.offline-confirm{background:var(--popover);border:1px solid var(--border-default);z-index:60;border-radius:12px;padding:14px;position:absolute;bottom:calc(100% + 10px);left:0;right:0;box-shadow:0 14px 36px #0000008c}.offline-confirm p{color:var(--fg-default,#f0eae3);margin:0 0 12px;font-size:12px;line-height:1.45}.offline-confirm-actions{justify-content:flex-end;gap:8px;display:flex}.online-dot{background:#ffffff40;border-radius:50%;width:8px;height:8px}.online-dot.is-on{background:var(--positive);box-shadow:0 0 0 3px var(--positive-muted)}.toggle{cursor:pointer;background:#ffffff1f;border:none;border-radius:999px;width:30px;height:18px;padding:0;transition:background .15s;position:relative}.toggle:after{content:"";background:#ffffffbf;border-radius:50%;width:14px;height:14px;transition:transform .15s;position:absolute;top:2px;left:2px}.toggle.is-on{background:var(--positive)}.toggle.is-on:after{background:#fff8ee;transform:translate(12px)}.agent-card{align-items:center;gap:10px;padding:6px 4px;display:flex}.agent-card-link{min-width:0;color:inherit;cursor:pointer;font:inherit;text-align:left;background:0 0;border:none;border-radius:8px;flex:1;align-items:center;gap:10px;margin:-4px -2px;padding:4px 6px;text-decoration:none;transition:background .12s;display:flex}.agent-card-link:hover,.agent-card-link[aria-pressed=true]{background:#c4b29e1f}.agent-card .agent-meta{flex:1;min-width:0}.agent-card .agent-name{color:var(--sidebar-foreground);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:13px;font-weight:600;overflow:hidden}.agent-card .agent-role{color:#ffffff73;text-transform:capitalize;font-size:11px}.avatar{background:var(--naturgy-accent);color:#fff8ee;text-transform:uppercase;letter-spacing:.02em;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:11px;font-weight:600;display:inline-flex}.avatar.avatar-lg{width:36px;height:36px;font-size:13px}.avatar.avatar-sm{width:22px;height:22px;font-size:10px}.avatar-bot{background:var(--bot-accent)}.avatar-system{background:var(--bg-elevated);color:var(--fg-muted)}.center-pane{background:var(--bg-base);flex-direction:column;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.list-header{border-bottom:1px solid var(--border-default);background:var(--bg-elevated);align-items:stretch;display:flex}.list-tabs{flex:1;display:flex}.list-tab{color:var(--fg-muted);background:0 0;border:none;border-bottom:2px solid #0000;flex:1;justify-content:center;align-items:center;gap:8px;padding:16px;font-size:13px;font-weight:500;transition:color .15s,border-color .15s;display:flex}.list-tab:hover{color:var(--fg-primary)}.list-tab.is-active{color:var(--fg-primary);border-bottom-color:var(--naturgy-accent)}.list-tab .tab-count{color:var(--fg-muted);font-size:12px;font-weight:600}.list-tab.is-active .tab-count{color:var(--naturgy-accent)}.list-toolbar{border-bottom:1px solid var(--border-default);background:var(--filter-bar-bg);justify-content:space-between;align-items:center;padding:10px 16px;font-size:12px;display:flex}.toolbar-left,.toolbar-right{color:var(--fg-muted);align-items:center;gap:12px;display:flex}.toolbar-link{color:var(--naturgy-accent);cursor:pointer;background:0 0;border:none;align-items:center;gap:4px;padding:0;font-size:12px;display:inline-flex}.toolbar-link:hover{color:var(--naturgy-accent-hover);text-decoration:underline}.sort-select{color:var(--fg-primary);cursor:pointer;background:0 0;border:none;height:auto;padding:4px;font-size:12px}.list-banner{background:var(--naturgy-accent-muted);color:var(--naturgy-accent);cursor:pointer;border-bottom:1px solid var(--border-default);justify-content:center;padding:8px;font-size:12px;font-weight:500;transition:background .15s;display:flex}.list-banner:hover{background:#e5720047}.list-scroll{flex:1;overflow-y:auto}.list-empty{text-align:center;color:var(--fg-muted);padding:64px 24px;font-size:13px}.ticket-row{border-bottom:1px solid var(--border-default);cursor:pointer;background:var(--bg-base);grid-template-columns:16px 1.4fr 2fr 90px 1fr 1fr 60px 32px;align-items:center;gap:12px;padding:14px 16px;transition:background .12s;display:grid}.ticket-row .row-delete{width:26px;height:26px;color:var(--fg-muted);cursor:pointer;opacity:0;background:0 0;border:1px solid #0000;border-radius:6px;justify-content:center;align-items:center;transition:opacity .12s,background .12s,color .12s,border-color .12s;display:inline-flex}.ticket-row:hover .row-delete,.ticket-row .row-delete:focus-visible{opacity:1}.ticket-row .row-delete:hover{color:var(--negative);background:#f871711f;border-color:#f8717152}.ticket-row:hover{background:var(--bg-hover)}.ticket-row.is-active{background:var(--naturgy-accent-subtle)}.ticket-row .row-unread{background:var(--naturgy-accent);opacity:0;border-radius:50%;width:8px;height:8px}.ticket-row.is-unread .row-unread{opacity:1}.ticket-row .row-customer{flex-direction:column;gap:4px;min-width:0;display:flex}.ticket-row .row-name{color:var(--fg-primary);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.ticket-row .row-tag{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-muted);align-items:center;gap:4px;font-size:10px;display:inline-flex}.ticket-row .row-subject{flex-direction:column;gap:4px;min-width:0;display:flex}.ticket-row .row-subject-title{color:var(--fg-primary);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.ticket-row .row-preview{color:var(--fg-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-row .row-status{font-size:11px}.ticket-row .row-assignee{align-items:center;gap:8px;min-width:0;display:flex}.ticket-row .row-assignee-name{color:var(--fg-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-row .row-time{color:var(--fg-muted);text-align:right;font-size:12px}.badge{border-radius:var(--radius-sm);letter-spacing:.01em;background:var(--pill-bg);color:var(--fg-muted);border:1px solid var(--pill-border);white-space:nowrap;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge-status-open{background:var(--positive-muted);color:var(--positive);border-color:#34d39952}.badge-status-snoozed{background:var(--warn-muted);color:var(--warn);border-color:#fbbf2452}.badge-status-closed{color:var(--fg-muted);background:#c4b29e29;border-color:#c4b29e3d}.badge-priority-high{background:var(--negative-muted);color:var(--negative);border-color:#f8717152}.badge-priority-medium{background:var(--warn-muted);color:var(--warn);border-color:#fbbf2447}.badge-priority-low{color:var(--fg-muted);background:#c4b29e24;border-color:#c4b29e3d}.badge-sentiment-positive{background:var(--positive-muted);color:var(--positive);border-color:#34d39952}.badge-sentiment-neutral{color:var(--fg-muted);background:#c4b29e29;border-color:#c4b29e3d}.badge-sentiment-negative{background:var(--negative-muted);color:var(--negative);border-color:#f8717152}.badge-reason{background:var(--bg-subtle);color:var(--fg-muted);border-color:var(--border-default);letter-spacing:0;font-size:11px}.badge-customer{background:var(--naturgy-accent-muted);color:var(--naturgy-accent);text-transform:uppercase;letter-spacing:.06em;border-color:#e5720052;font-size:10px}.badge-visitor{color:var(--fg-muted);text-transform:uppercase;letter-spacing:.06em;background:#c4b29e24;border-color:#c4b29e38;font-size:10px}.dot{border-radius:50%;width:6px;height:6px;display:inline-block}.convo{background:var(--bg-base);flex-direction:column;min-width:0;height:100%;min-height:0;display:flex}.convo-header{border-bottom:1px solid var(--border-default);background:var(--bg-elevated);align-items:center;gap:12px;padding:10px 16px;display:flex}.convo-header .convo-title{flex-direction:column;flex:1;min-width:0;display:flex}.convo-header .convo-customer{text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:8px;font-size:14px;font-weight:600;display:flex;overflow:hidden}.convo-header .convo-subject{color:var(--fg-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:12px;overflow:hidden}.convo-header .convo-actions{align-items:center;gap:4px;display:flex}.convo-body{flex-direction:column;flex:1 1 0;gap:18px;min-height:0;padding:24px 28px;display:flex;overflow-y:auto}.msg-row{gap:10px;max-width:70%;display:flex}.msg-row.from-customer,.msg-row.from-bot{align-self:flex-start}.msg-row.from-agent{flex-direction:row-reverse;align-self:flex-end}.msg-row.from-system{align-self:center;max-width:80%}.msg-row.is-sending{opacity:.97}.msg-meta{color:var(--fg-muted);align-items:baseline;gap:8px;margin-bottom:4px;font-size:11px;display:flex}.msg-row.from-agent .msg-meta{justify-content:flex-end}.msg-meta .msg-author{color:var(--fg-primary);font-weight:600}.msg-meta .msg-author.is-bot{color:var(--bot-accent)}.msg-content{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);white-space:pre-wrap;word-wrap:break-word;padding:10px 14px;font-size:13.5px;line-height:1.55}.msg-row.from-agent .msg-content{background:var(--naturgy-accent);color:var(--naturgy-accent-fg);border-color:#0000}.msg-row.from-customer .msg-content{background:var(--bg-elevated)}.msg-row.from-bot .msg-content{background:var(--bg-elevated-alt);border-color:color-mix(in oklch, var(--bot-accent) 28%, transparent)}.msg-row.from-system{color:var(--fg-muted);justify-content:center;align-items:center;gap:8px;margin:8px 0;font-size:11.5px}.msg-row.from-system .msg-content{border:1px dashed var(--border-strong);color:var(--fg-muted);background:0 0;padding:4px 12px;font-size:11.5px}.msg-row.from-system .msg-meta,.msg-row.from-system .avatar{display:none}.msg-block{flex-direction:column;min-width:0;display:flex}.private-note .msg-content{background:var(--warn-muted);color:#fcd34d;border:1px solid #fbbf2452}.private-note-tag{letter-spacing:.06em;text-transform:uppercase;color:var(--warn);align-items:center;gap:4px;margin-right:6px;font-size:10px;font-weight:700;display:inline-flex}.msg-row.is-history{opacity:.62}.msg-row.is-history .msg-content{background:var(--bg-elevated);border:1px dashed var(--border-default);color:var(--fg-muted)}.msg-row.is-history.from-agent .msg-content,.msg-row.is-history.from-bot .msg-content,.msg-row.is-history.from-customer .msg-content{color:var(--fg-muted);background:#c4b29e14;border:1px dashed #c4b29e47}.msg-row.is-history .msg-meta,.msg-row.is-history .msg-author,.msg-row.is-history .msg-author.is-bot{color:var(--fg-dim)}.msg-row.is-history .avatar{filter:grayscale();opacity:.8}.history-tag{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-dim);border:1px solid var(--border-default);border-radius:999px;align-items:center;margin-right:6px;padding:1px 6px;font-size:10px;font-weight:700;display:inline-flex}.reply-wrap{border-top:1px solid var(--border-default);background:var(--bg-elevated);flex:none;padding:12px 16px}.reply-wrap.reply-closed{padding:14px 16px}.reply-template-picker{flex-wrap:wrap;align-items:center;gap:6px 8px;margin-bottom:8px;display:flex}.reply-template-label{color:var(--fg-dim);letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:700}.reply-template-list{flex-wrap:wrap;gap:6px;display:flex}.reply-template-button{border:1px solid var(--border-default);background:var(--bg-inset);color:var(--fg-muted);cursor:pointer;font:inherit;border-radius:999px;padding:6px 10px;font-size:12px;line-height:1.2}.reply-template-button:hover{border-color:var(--naturgy-accent,var(--primary));color:var(--fg-primary)}.reply-template-button:focus-visible{outline:2px solid var(--naturgy-accent,var(--primary));outline-offset:2px}.reply-closed-banner{background:var(--bg-hover,#c4b29e14);color:var(--fg-muted);border-radius:8px;align-items:center;gap:8px;padding:10px 12px;font-size:13px;line-height:1.4;display:flex}.reply-closed-banner svg{opacity:.7;flex:none}.reply-tabs{gap:4px;margin-bottom:8px;display:flex}.reply-tab{color:var(--fg-muted);border-radius:var(--radius-sm);background:0 0;border:1px solid #0000;align-items:center;gap:4px;padding:4px 10px;font-size:12px;font-weight:500;display:inline-flex}.reply-tab.is-active{background:var(--bg-elevated);color:var(--fg-primary)}.reply-tab.is-private.is-active{background:var(--warn-muted);color:#fcd34d}.composer{background:var(--input);border:1px solid var(--border-strong);border-radius:10px;transition:border-color .12s}.composer:focus-within{border-color:var(--naturgy-accent,var(--primary));box-shadow:0 0 0 2px #ffffff0f}.composer.is-private{background:#fbbf240f;border-color:#fbbf2452}.reply-input{resize:none;width:100%;min-height:76px;max-height:240px;color:var(--fg-primary);background:0 0;border:none;border-radius:10px 10px 0 0;outline:none;padding:10px 12px 4px;font-family:inherit;font-size:13.5px;line-height:1.5;display:block}.reply-input.is-private{background:0 0}.composer-toolbar{align-items:center;gap:6px;padding:6px 8px 8px;display:flex}.reply-hint{color:var(--fg-dim);-webkit-user-select:none;user-select:none;margin-left:4px;font-size:11px}.attach-chips{flex-wrap:wrap;gap:6px;padding:4px 10px 0;display:flex}.attach-chip{background:var(--bg-inset,#0000000a);border:1px solid var(--border-default);color:var(--fg-default);border-radius:999px;align-items:center;gap:6px;max-width:240px;padding:4px 8px;font-size:12px;display:inline-flex}.attach-chip .attach-chip-x{cursor:pointer;color:var(--fg-muted);background:0 0;border:none;padding:0 2px;font-size:15px;line-height:1}.attach-chip .attach-chip-x:hover{color:var(--fg-default)}.attach-chip.is-uploading{color:var(--fg-muted);font-style:italic}.msg-attachments{flex-direction:column;gap:6px;margin-top:6px;display:flex}.attachment-link{background:var(--bg-inset,#0000000a);border:1px solid var(--border-default);cursor:pointer;color:var(--fg-default);text-align:left;border-radius:8px;align-items:center;gap:8px;max-width:280px;padding:6px 10px;font-size:12px;display:inline-flex}.attachment-link:hover{background:var(--bg-hover,#00000014)}.attachment-link .attachment-name{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.attachment-link .attachment-dl{color:var(--naturgy-accent-hover);font-size:11px;font-weight:600}.context-panel{background:var(--bg-elevated);border-left:1px solid var(--border-default);flex-direction:column;min-width:0;display:flex;overflow:hidden}.context-header{border-bottom:1px solid var(--divider);align-items:center;gap:10px;padding:16px;display:flex}.context-header .ctx-customer-name{flex-direction:column;flex:1;min-width:0;display:flex}.context-header .ctx-name{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:600;overflow:hidden}.context-header .ctx-status{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-muted);font-size:10px}.context-scroll{flex:1;overflow-y:auto}.context-section{border-bottom:1px solid var(--divider)}.context-section-header{text-align:left;width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;border:none;justify-content:space-between;align-items:center;padding:12px 16px;font-size:13px;font-weight:600;display:flex}.context-section-header:hover{background:var(--bg-hover)}.context-section-header .chev{color:var(--fg-muted);font-size:12px;transition:transform .15s}.context-section.is-open .context-section-header .chev{transform:rotate(90deg)}.context-section-body{padding:0 16px 16px;display:none}.context-section.is-open .context-section-body{display:block}.context-section-body[hidden]{display:none}.kv-list{gap:10px;display:grid}.kv-row{border-bottom:1px dashed var(--divider);grid-template-columns:1fr auto;align-items:start;gap:8px;padding-bottom:8px;font-size:12.5px;display:grid}.kv-row:last-child{border-bottom:none;padding-bottom:0}.bot-summary-text{color:var(--fg);font-size:12.5px;line-height:1.55}.bot-summary-extended{border-top:1px dashed var(--border-default);color:var(--fg-muted);padding-top:8px;font-size:12px}.kv-key{color:var(--fg-muted)}.kv-val{color:var(--fg-primary);text-align:right;word-break:break-word;max-width:100%}.kv-val.kv-empty{color:var(--fg-disabled)}.tag-list{flex-wrap:wrap;justify-content:flex-end;gap:4px;display:flex}.context-select{min-width:0;height:30px;padding:2px 6px;font-size:12px}.context-assignee-select{max-width:200px}.context-add-tag-select{max-width:120px;height:28px;color:var(--fg-muted);background:0 0;border-style:dashed;padding:1px 4px;font-size:11px}.tag-remove{min-width:20px;height:20px;color:var(--fg-muted);margin-left:4px;padding:0 2px;font-size:12px;line-height:1}.chip{background:var(--pill-bg);border:1px solid var(--pill-border);color:var(--fg-muted);border-radius:999px;padding:2px 8px;font-size:11px}.banner{border-radius:var(--radius-sm);background:var(--bg-elevated);border:1px solid var(--border-default);align-items:center;gap:8px;padding:8px 12px;font-size:12px;display:flex}.banner-warn{background:var(--warn-muted);color:#fcd34d;border-color:#fbbf2452}.loading-shimmer{background:linear-gradient(90deg, var(--skeleton-bg) 0%, var(--skeleton-shine) 50%, var(--skeleton-bg) 100%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.5s infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.empty-state{text-align:center;color:var(--fg-muted);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:64px 24px;display:flex}.empty-state-kicker{color:var(--fg-muted);letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:600}.empty-state h3{color:var(--fg-primary);margin:0;font-size:16px;font-weight:600}.empty-state p{max-width:300px;margin:0;font-size:13px}.dropdown{position:relative}.dropdown-menu{background:var(--popover);border:1px solid var(--border-strong);border-radius:var(--radius-md);box-shadow:var(--shadow-md);z-index:30;min-width:220px;padding:6px;position:absolute;top:calc(100% + 4px);right:0}.dropdown-item{border-radius:var(--radius-sm);text-align:left;width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;border:none;padding:8px 10px;font-size:13px;display:block}.dropdown-item:hover{background:var(--bg-hover)}.dropdown-item.is-danger{color:var(--negative);align-items:center;gap:6px;display:inline-flex}.dropdown-item.is-danger:hover{color:#fca5a5;background:#f871711f}.dropdown-divider{background:var(--divider);height:1px;margin:4px 0}@media (max-width:1100px){.app-shell{grid-template-columns:220px 1fr 320px}.ticket-row{grid-template-columns:12px 1.2fr 1.6fr 70px .9fr .9fr 50px 28px;gap:8px;padding:12px}}.automations-shell{background:var(--bg-base);grid-template-columns:320px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.automations-list{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);flex-direction:column;min-width:0;display:flex}.automations-header{border-bottom:1px solid var(--sidebar-border);align-items:center;gap:8px;padding:14px 14px 10px;display:flex}.automations-header h2{flex:1;margin:0;font-size:14px;font-weight:600}.automations-items{flex:1;padding:8px;overflow-y:auto}.automation-row{border-radius:var(--radius-sm);text-align:left;cursor:pointer;color:#ffffffc7;background:0 0;border:1px solid #0000;flex-direction:column;gap:4px;width:100%;margin-bottom:4px;padding:10px 12px;display:flex}.automation-row:hover{background:var(--sidebar-accent)}.automation-row.is-active{background:var(--sidebar-accent);color:var(--sidebar-foreground);border-color:var(--naturgy-accent)}.automation-row{transition:background .12s,border-color .12s;animation:.3s ease-out both ana-fade-up}.automation-row-name{align-items:center;gap:8px;font-size:13px;font-weight:500;display:flex}.automation-row-meta{color:#ffffff80;padding-left:14px;font-size:11px}.automation-status-dot{background:var(--fg-muted)}.automation-status-dot.is-enabled{background:var(--positive)}.automation-count,.automation-docs-link{font-size:11px}.automation-toolbar-group{align-items:center;gap:8px;display:flex}.automation-error{max-width:360px;color:var(--negative);font-size:12px;line-height:1.35}.automation-enabled-toggle{color:var(--fg-muted);align-items:center;gap:8px;margin-top:4px;font-size:12px;display:inline-flex}.automation-enabled-toggle input{width:16px;height:16px}.editor-hint{margin:4px 0 0;font-size:12px}.editor-hint-bottom{margin-bottom:8px}.http-action-row{grid-template-columns:120px minmax(0,1fr);gap:8px;display:grid}.editor-subsection{margin-top:12px}.automation-body{font-family:var(--font-mono);font-size:12px}.condition-list,.header-list{gap:6px;display:grid}.condition-row{grid-template-columns:1.4fr 1fr 1.4fr 32px;gap:6px;display:grid}.header-row{grid-template-columns:1fr 1.6fr 32px;gap:6px;display:grid}.editor-add-button{align-self:flex-start}.run-request{flex:1;min-width:0}.run-time{font-size:11px}.automations-footer{border-top:1px solid var(--sidebar-border);justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.automation-editor{background:var(--bg-base);flex-direction:column;min-width:0;height:100vh;display:flex;overflow:hidden}.automation-tabs{border-bottom:1px solid var(--border-default);gap:4px;padding:14px 24px 0;display:flex}.automation-editor-body{flex:1;gap:24px;padding:24px 28px;display:grid;overflow-y:auto}.editor-section{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);gap:8px;padding:16px;display:grid}.editor-section h3{letter-spacing:.12em;text-transform:uppercase;color:var(--fg-muted);margin:0 0 6px;font-size:11px;font-weight:600}.automation-editor-body .editor-section{animation:.4s ease-out both ana-fade-up}.automation-editor-body .editor-section:first-child{animation-delay:0s}.automation-editor-body .editor-section:nth-child(2){animation-delay:60ms}.automation-editor-body .editor-section:nth-child(3){animation-delay:.12s}.automation-editor-body .editor-section:nth-child(4){animation-delay:.18s}.automation-editor-body .editor-section:nth-child(5){animation-delay:.24s}.automation-editor-body .editor-section:nth-child(6){animation-delay:.3s}.automation-toolbar{background:var(--bg-elevated);border-top:1px solid var(--border-default);justify-content:space-between;align-items:center;padding:14px 24px;display:flex}.vars-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;display:grid}.vars-grid h4{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-muted);margin:0 0 6px;font-size:11px}.vars-grid ul{gap:4px;margin:0;padding:0;font-size:12px;list-style:none;display:grid}.vars-grid code{font-family:var(--font-mono);background:var(--bg-elevated);color:var(--naturgy-accent);border-radius:4px;padding:1px 6px;font-size:11px}.test-output{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono);white-space:pre-wrap;word-wrap:break-word;max-height:320px;margin:8px 0 0;padding:10px 12px;font-size:11.5px;overflow:auto}.runs-list{gap:8px;padding:24px 28px;display:grid}.run-card{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);overflow:hidden}.run-card summary{cursor:pointer;align-items:center;gap:10px;padding:10px 14px;font-size:12.5px;list-style:none;display:flex}.run-card summary::-webkit-details-marker{display:none}.run-card[open] summary{border-bottom:1px solid var(--divider)}.run-body{gap:8px;padding:12px 14px;font-size:12px;display:grid}.run-body h5{text-transform:uppercase;letter-spacing:.06em;color:var(--fg-muted);margin:8px 0 0;font-size:11px}.run-body pre{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono);white-space:pre-wrap;word-wrap:break-word;max-height:240px;margin:0;padding:10px 12px;font-size:11.5px;overflow:auto}.run-error{background:var(--negative-muted);color:#fca5a5;border-radius:var(--radius-sm);border:1px solid #f8717152;padding:8px 10px}.docs-shell{background:var(--bg-base);grid-template-columns:240px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.docs-nav{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);padding:16px 14px;overflow-y:auto}.docs-nav h2{margin:0 0 12px;font-size:14px}.docs-nav a{border-radius:var(--radius-sm);color:#ffffffc7;border:1px solid #0000;padding:6px 10px;font-size:13px;text-decoration:none;transition:background .12s,color .12s,border-color .12s;animation:.35s ease-out both ana-fade-up;display:block}.docs-nav a:hover{background:var(--sidebar-accent);color:var(--sidebar-foreground);text-decoration:none}.docs-nav a.is-active{color:var(--sidebar-foreground);border-color:var(--naturgy-accent);background:var(--sidebar-accent);font-weight:500}.docs-content{width:100%;max-width:920px;margin:0 auto;padding:32px 48px 64px;overflow-y:auto}.docs-content h1{margin-top:0}.docs-content h2{border-bottom:1px solid var(--divider);margin-top:32px;padding-bottom:8px;font-size:18px}.docs-content h3{margin-top:24px;font-size:15px}.docs-content code{font-family:var(--font-mono);background:var(--bg-elevated);color:var(--naturgy-accent);border-radius:4px;padding:1px 6px;font-size:12px}.docs-content pre{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);font-family:var(--font-mono);padding:14px 16px;font-size:12px;line-height:1.6;overflow-x:auto}.docs-content pre code{color:var(--fg-primary);background:0 0;padding:0}.docs-content table{border-collapse:collapse;width:100%;margin:12px 0;font-size:13px}.docs-content th,.docs-content td{text-align:left;border-bottom:1px solid var(--divider);padding:8px 12px}.docs-content th{text-transform:uppercase;letter-spacing:.06em;color:var(--fg-muted);font-size:11px}.docs-content blockquote{border:1px solid color-mix(in oklch, var(--naturgy-accent) 36%, var(--border-default));background:var(--naturgy-accent-subtle);color:var(--fg-primary);border-radius:var(--radius-sm);margin:12px 0;padding:10px 14px}.method-badge{font-family:var(--font-mono);letter-spacing:.04em;border-radius:4px;margin-right:6px;padding:2px 6px;font-size:10px;font-weight:700;display:inline-block}.method-badge.method-POST{color:var(--positive);background:#34d3992e}.method-badge.method-PUT{color:#60a5fa;background:#60a5fa2e}.method-badge.method-PATCH{color:#a78bfa;background:#a78bfa2e}.method-badge.method-GET{color:var(--naturgy-accent);background:#e572002e}.method-badge.method-DELETE{color:var(--negative);background:#f871712e}.logs-shell{background:var(--bg-base);grid-template-columns:240px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.logs-sidebar{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);flex-direction:column;min-width:0;display:flex}.logs-brand{border-bottom:1px solid var(--sidebar-border);align-items:center;gap:10px;padding:18px 16px;display:flex}.logs-nav{flex-direction:column;flex:1;min-height:0;padding:12px 8px;display:flex}.logs-agent-card{border-top:1px solid var(--sidebar-border);align-items:center;gap:10px;padding:12px 14px;display:flex}.logs-main{flex-direction:column;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.logs-header{border-bottom:1px solid var(--border-default);background:var(--bg-surface);justify-content:space-between;align-items:flex-start;gap:16px;padding:16px 24px;display:flex}.logs-title{margin:0;font-size:16px;font-weight:700}.logs-sub{color:var(--fg-muted);margin:4px 0 0;font-size:12px}.logs-controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.logs-search{background:var(--input);border:1px solid var(--border-strong);border-radius:var(--radius-sm);color:var(--fg-primary);min-width:220px;padding:6px 10px;font-size:12.5px}.logs-select{background:var(--input);border:1px solid var(--border-strong);border-radius:var(--radius-sm);color:var(--fg-primary);padding:6px 10px;font-size:12.5px}.logs-toggle{color:var(--fg-muted);align-items:center;gap:4px;font-size:12px;display:inline-flex}.logs-body{flex:1;grid-template-columns:460px 1fr;min-height:0;display:grid;overflow:hidden}.logs-list{border-right:1px solid var(--border-default);background:var(--bg-base);overflow-y:auto}.logs-row{text-align:left;border:none;border-bottom:1px solid var(--divider);width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;grid-template-columns:34px 48px 56px 1fr 60px 50px;align-items:center;gap:8px;padding:8px 12px;font-size:12.5px;display:grid}.logs-dir{font-family:var(--font-mono,ui-monospace, monospace);letter-spacing:.04em;text-align:center;border-radius:4px;padding:2px 4px;font-size:10px;font-weight:700}.logs-dir-inbound{color:#60a5fa;background:#60a5fa29}.logs-dir-outbound{color:var(--naturgy-accent);background:#e5720029}.logs-row:hover{background:var(--bg-elevated)}.logs-row.is-active{background:var(--bg-elevated-alt)}.logs-status{font-weight:700;font-family:var(--font-mono,ui-monospace, monospace);text-align:center;border-radius:4px;padding:2px 6px;font-size:11.5px}.logs-status-2xx{color:var(--positive);background:#34d3992e}.logs-status-3xx{color:#60a5fa;background:#60a5fa2e}.logs-status-4xx{color:#fcd34d;background:#fbbf2433}.logs-status-5xx{color:var(--negative);background:#f8717138}.logs-method{font-family:var(--font-mono,ui-monospace, monospace);color:var(--fg-muted);font-size:11px;font-weight:700}.logs-path{font-family:var(--font-mono,ui-monospace, monospace);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.logs-query{color:var(--fg-muted)}.logs-dur,.logs-ts{color:var(--fg-muted);text-align:right;font-size:11px}.logs-empty{color:var(--fg-muted);padding:24px;font-size:12.5px}.logs-loading{place-items:center;min-height:180px;display:grid}.logs-detail{background:var(--bg-base);padding:16px 20px;overflow-y:auto}.logd{flex-direction:column;gap:12px;display:flex}.logd-summary{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);padding:10px 14px}.logd-line{align-items:center;gap:10px;font-size:13px;display:flex}.logd-path{font-family:var(--font-mono,ui-monospace, monospace);word-break:break-all;font-size:12.5px}.logd-error{color:#fca5a5;border-radius:var(--radius-sm);white-space:pre-wrap;background:#f871711a;border:1px solid #f8717152;margin-top:8px;padding:8px 10px;font-size:11.5px;overflow-x:auto}.logd-note{color:var(--fg-muted);margin-top:8px;font-size:12px;font-style:italic}.logd-curl{gap:6px;margin-top:10px;display:flex}.logd-section{border:1px solid var(--border-default);border-radius:var(--radius-md);background:var(--bg-elevated)}.logd-section-title{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-muted);cursor:pointer;-webkit-user-select:none;user-select:none;padding:8px 14px;font-size:11.5px;font-weight:700}.logd-section-body{border-top:1px solid var(--divider);padding:8px 14px 12px}.logd-headers{border-collapse:collapse;width:100%;font-size:12px;font-family:var(--font-mono,ui-monospace, monospace)}.logd-headers td{vertical-align:top;word-break:break-all;padding:2px 6px}.logd-h-key{color:var(--fg-muted);white-space:nowrap;width:1%}.logd-h-val{color:var(--fg-primary)}.logd-code{background:var(--bg-base);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono,ui-monospace, monospace);color:var(--fg-primary);white-space:pre-wrap;word-break:break-word;max-height:480px;margin:0;padding:10px 12px;font-size:12px;line-height:1.5;overflow:auto}.msg-row.is-debuggable .msg-content{cursor:pointer}.msg-content-button{text-align:inherit;font:inherit;color:inherit;cursor:pointer;border:1px solid #0000;align-items:flex-end;gap:8px;display:inline-flex}.msg-content-button:hover{outline:1px solid #ffffff2e}.msg-content-button>svg:last-child{opacity:.55;flex-shrink:0;margin-bottom:2px}.debug-modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:1000;background:#080b129e;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.debug-modal{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--radius-lg,12px);flex-direction:column;width:min(880px,100%);max-height:86vh;display:flex;overflow:hidden;box-shadow:0 18px 48px #00000073}.debug-modal-header{border-bottom:1px solid var(--border-default);justify-content:space-between;align-items:flex-start;padding:14px 18px;display:flex}.debug-modal-header h3{margin:0;font-size:15px;font-weight:700}.debug-modal-sub{color:var(--fg-muted);margin:2px 0 0;font-size:12px}.debug-modal-sub code{font-family:var(--font-mono,ui-monospace, monospace);background:var(--bg-elevated);border-radius:4px;padding:1px 5px;font-size:11.5px}.debug-modal-body{background:var(--bg-base);padding:16px 18px;overflow-y:auto}.debug-modal-empty{color:var(--fg-muted);text-align:center;padding:24px;font-size:13px}.debug-modal-empty a{color:var(--primary)}.debug-modal-error{color:#fca5a5;border-radius:var(--radius-sm);text-align:left;background:#f871711a;border:1px solid #f8717152;padding:10px 12px}.debug-modal-trace{font-family:var(--font-mono,ui-monospace, monospace);white-space:pre-wrap;margin:0 0 12px;font-size:11.5px;overflow-x:auto}.debug-entry{flex-direction:column;gap:12px;display:flex}.debug-status{border-radius:var(--radius-md);background:var(--bg-elevated);border:1px solid var(--border-default);align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.debug-status-code{font-family:var(--font-mono,ui-monospace, monospace);border-radius:4px;padding:2px 8px;font-weight:700}.debug-status-ok .debug-status-code{color:var(--positive);background:#34d39933}.debug-status-warn .debug-status-code{color:#fcd34d;background:#fbbf2438}.debug-status-error .debug-status-code{color:var(--negative);background:#f8717138}.debug-status-unknown .debug-status-code{background:var(--bg-inset);color:var(--fg-muted)}.debug-status-method{font-family:var(--font-mono,ui-monospace, monospace);color:var(--fg-muted);font-size:11px;font-weight:700}.debug-status-url{font-family:var(--font-mono,ui-monospace, monospace);text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:12px;overflow:hidden}.debug-status-meta{color:var(--fg-muted);font-size:11px}.debug-section{flex-direction:column;gap:6px;display:flex}.debug-section h4{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-muted);margin:0;font-size:11.5px;font-weight:700}.debug-code{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono,ui-monospace, monospace);color:var(--fg-primary);white-space:pre-wrap;word-break:break-word;max-height:320px;margin:0;padding:10px 12px;font-size:12px;line-height:1.5;overflow:auto}.debug-headers{border-collapse:collapse;width:100%;font-size:12px;font-family:var(--font-mono,ui-monospace, monospace)}.debug-headers td{vertical-align:top;word-break:break-all;padding:3px 6px}.debug-h-key{color:var(--fg-muted);white-space:nowrap;width:1%}.debug-h-val{color:var(--fg-primary)}.delivery-banner{border-radius:var(--radius-sm);border:1px solid var(--border-default);background:var(--bg-elevated);align-items:center;gap:10px;margin:0 16px;padding:8px 12px;font-size:12.5px;line-height:1.4;display:flex}.delivery-banner-icon{border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:11px;font-weight:700;display:inline-flex}.delivery-banner-text{flex:1;min-width:0}.delivery-banner-close{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:18px;line-height:1}.action-notice{margin:10px 16px 0}.delivery-ok{color:var(--positive);background:#34d3991a;border-color:#34d3994d}.delivery-ok .delivery-banner-icon{background:#34d39938}.delivery-warn{color:#fcd34d;background:#fbbf241a;border-color:#fbbf244d}.delivery-warn .delivery-banner-icon{background:#fbbf2438}.delivery-error{color:#fca5a5;background:#f871711a;border-color:#f8717152}.delivery-error .delivery-banner-icon{background:#f8717138}.read-filter{background:var(--bg-inset);border:1px solid var(--border-default);border-radius:8px;gap:2px;padding:2px;display:inline-flex}.read-chip{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:5px 10px;font-size:12px}.read-chip:hover{color:var(--fg-default)}.read-chip.is-active{background:var(--bg-elevated);color:var(--fg-default);box-shadow:none}.msg-copy-btn{color:var(--fg-dim);cursor:pointer;opacity:0;background:0 0;border:none;align-items:center;margin-left:2px;padding:0 2px;font-size:11px;line-height:1;transition:opacity .12s;display:inline-flex}.msg-row:hover .msg-copy-btn{opacity:.7}.msg-row:hover .msg-copy-btn:hover{opacity:1;color:var(--fg)}.msg-content{-webkit-user-select:text;user-select:text}.emoji-wrap{display:inline-flex;position:relative}.equipo-wrap{max-width:1180px;height:100vh;margin:0 auto;padding:28px 20px 56px;overflow-y:auto}.equipo-head h1{margin:0 0 6px;font-size:22px;font-weight:700}.equipo-head p{color:var(--fg-muted);max-width:640px;margin:0 0 14px;font-size:13px}.equipo-list{flex-direction:column;gap:14px;margin-top:20px;display:flex}.equipo-empty{color:var(--fg-muted)}.equipo-card{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;padding:16px}.equipo-card-head{align-items:center;gap:10px;margin-bottom:14px;display:flex}.equipo-id{flex-direction:column;flex:1;min-width:0;display:flex}.equipo-name{font-size:14px;font-weight:600}.equipo-email{color:var(--fg-muted);font-size:12px}.equipo-status{white-space:nowrap;border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12px;font-weight:600;display:inline-flex}.eq-status-dot{background:currentColor;border-radius:50%;width:7px;height:7px}.equipo-status.is-on .eq-status-dot{animation:2.4s ease-out infinite pulse-live}.equipo-status.is-on{color:var(--positive);background:var(--positive-muted)}.equipo-status.is-off{color:var(--warn);background:var(--warn-muted)}.equipo-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 20px;display:grid}.equipo-field{flex-direction:column;gap:6px;font-size:12px;display:flex}.equipo-field>span{color:var(--fg-muted);font-weight:600}.equipo-field input[type=number],.equipo-field input[type=date],.equipo-field input[type=time]{border:1px solid var(--border-default);background:var(--bg-inset,#00000008);color:var(--fg-default);border-radius:8px;padding:6px 8px;font-size:13px}.equipo-field.equipo-inline{flex-direction:row;align-items:center;gap:8px}.equipo-range{align-items:center;gap:8px;display:flex}.equipo-schedule{flex-direction:column;gap:8px;margin-top:8px;display:flex}.equipo-days{gap:6px;display:flex}.day-chip{border:1px solid var(--border-default);width:30px;height:30px;color:var(--fg-muted);cursor:pointer;background:0 0;border-radius:8px;font-size:12px;font-weight:600}.day-chip.is-on{background:var(--naturgy-accent);color:#fff8ee;border-color:#0000}.equipo-hint{color:var(--fg-muted);margin:4px 0 0;font-size:11px}.equipo-actions{justify-content:flex-end;margin-top:16px;display:flex}.equipo-table-scroll{border:1px solid var(--border-default);border-radius:12px;margin-top:20px;overflow-x:auto}.equipo-table{border-collapse:collapse;width:100%;font-size:12px}.equipo-table .eq-agent,.equipo-table .equipo-status,.equipo-table .equipo-range{white-space:nowrap}.eq-schedule{flex-wrap:wrap;max-width:320px}.equipo-table .equipo-days{flex-wrap:wrap}.equipo-table thead th{text-align:left;text-transform:uppercase;letter-spacing:.03em;color:var(--fg-muted);border-bottom:1px solid var(--border-default);background:var(--bg-inset,#00000008);padding:9px 8px;font-size:11px;font-weight:600}.equipo-table tbody td{border-bottom:1px solid var(--divider,#0000000f);vertical-align:middle;padding:8px}.equipo-table tbody tr:last-child td{border-bottom:none}.equipo-table tbody tr:hover{background:var(--bg-hover,#00000005)}.eq-agent{align-items:center;gap:10px;display:flex}.eq-agent-meta{flex-direction:column;min-width:0;display:flex}.eq-name{font-size:13px;font-weight:600}.eq-email{color:var(--fg-muted);font-size:11px}.eq-center{text-align:center}.eq-cap{border:1px solid var(--border-default);background:var(--bg-inset,#00000008);width:56px;color:var(--fg-default);border-radius:7px;padding:5px 6px;font-size:13px}.equipo-table input[type=date]{width:118px}.equipo-table input[type=time]{width:78px}.equipo-table input[type=date],.equipo-table input[type=time]{border:1px solid var(--border-default);background:var(--bg-inset,#00000008);color:var(--fg-default);border-radius:7px;padding:4px 6px;font-size:12px}.equipo-range{gap:5px}.eq-schedule{align-items:center;gap:8px;display:flex}.eq-sched-toggle{color:var(--fg-muted);align-items:center;gap:4px;font-size:11px;display:inline-flex}.equipo-table .equipo-days{gap:3px;display:flex}.equipo-table .day-chip{border-radius:6px;width:24px;height:24px;font-size:11px}.analiticas-wrap{max-width:1180px;height:100vh;margin:0 auto;padding:28px 20px 56px;overflow-y:auto}.analiticas-head h1{margin:0 0 6px;font-size:22px;font-weight:700}.analiticas-head p{color:var(--fg-muted);margin:0 0 14px;font-size:13px}.stat-tiles{border:1px solid var(--border-default);border-radius:var(--radius-md);background:var(--bg-elevated);grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin:20px 0 8px;display:grid;overflow:hidden}.stat-tile{border:0;border-right:1px solid var(--divider);background:0 0;border-radius:0;flex-direction:column;gap:4px;min-width:0;padding:16px 18px;display:flex;position:relative}.stat-tile:last-child{border-right:0}.stat-tile.accent-accent{border-top:2px solid var(--naturgy-accent)}.stat-tile.accent-open{border-top:2px solid var(--st-open)}.stat-tile.accent-pending{border-top:2px solid var(--st-pending)}.stat-tile.accent-closed{border-top:2px solid var(--st-closed)}.stat-value{font-variant-numeric:tabular-nums;font-size:26px;font-weight:700;line-height:1}.stat-label{color:var(--fg-muted);font-size:12px}.analiticas-section{margin-top:28px}.analiticas-section h2{margin:0 0 12px;font-size:15px;font-weight:600}.analiticas-table-scroll{border:1px solid var(--border-default);border-radius:12px;overflow-x:auto}.analiticas-table{border-collapse:collapse;width:100%;font-size:13px}.analiticas-table thead th{text-align:left;text-transform:uppercase;letter-spacing:.03em;color:var(--fg-muted);border-bottom:1px solid var(--border-default);background:var(--bg-inset,#00000008);padding:10px 12px;font-size:11px;font-weight:600}.analiticas-table tbody td{border-bottom:1px solid var(--divider,#0000000f);padding:9px 12px}.analiticas-table tbody tr:last-child td{border-bottom:none}.analiticas-table .num{text-align:right;font-variant-numeric:tabular-nums}.analiticas-table .strong{font-weight:700}.analiticas-table .ellipsis{text-overflow:ellipsis;white-space:nowrap;max-width:320px;overflow:hidden}:root{--st-open:var(--positive);--st-pending:var(--warn);--st-closed:var(--fg-muted)}.st-open{background:var(--st-open)}.st-pending{background:var(--st-pending)}.st-closed{background:var(--st-closed)}.stat-value{color:var(--fg-default,#f0eae3)}.section-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:12px;display:flex}.section-head h2{margin:0}.status-legend{color:var(--fg-muted);gap:14px;font-size:12px;display:flex}.legend-item{align-items:center;gap:6px;display:inline-flex}.legend-dot{border-radius:3px;width:10px;height:10px;display:inline-block}.agent-bars{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;flex-direction:column;gap:8px;padding:14px 16px;display:flex}.agent-bar-row{grid-template-columns:160px 1fr 40px;align-items:center;gap:12px;display:grid}.agent-bar-name{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.agent-bar-track{background:#c4b29e14;border-radius:6px;height:18px;overflow:hidden}.agent-bar{gap:2px;min-width:2px;height:100%;display:flex}.agent-bar .seg{border-radius:3px;height:100%}.agent-bar-total{text-align:right;font-variant-numeric:tabular-nums;font-size:13px;font-weight:700}.analiticas-filters{flex-wrap:wrap;gap:8px;display:flex}.analiticas-filters select,.analiticas-filters input{border:1px solid var(--border-default);background:var(--bg-inset,#c4b29e14);color:var(--fg-default,#f0eae3);border-radius:8px;padding:6px 10px;font-size:12px}.status-pill{border-radius:999px;padding:2px 9px;font-size:11px;font-weight:600;display:inline-block}.status-pill.st-open{background:var(--positive-muted);color:var(--positive)}.status-pill.st-pending{background:var(--warn-muted);color:var(--warn)}.status-pill.st-closed{background:var(--bg-inset);color:var(--fg-muted)}.analiticas-table tbody tr:nth-child(2n){background:#c4b29e0a}.analiticas-table tbody tr:hover{background:#c4b29e17}.analiticas-empty{text-align:center;color:var(--fg-muted);padding:20px}.analiticas-table td.analiticas-empty{padding:20px}.analiticas-count{color:var(--fg-muted);margin:10px 2px 0;font-size:12px}.analytics-loading{min-height:260px;color:var(--fg-muted);align-content:start;gap:16px;padding:32px 0;font-size:13px;display:grid}.analytics-loading-lines{gap:10px;max-width:720px;display:grid}.analytics-loading-line{border:1px solid var(--border-default);width:100%;height:40px;display:block}.analytics-loading-line.is-wide{height:76px}.analytics-loading-line.is-short{width:58%}.analiticas-filters{align-items:center}.filter-select{position:relative}.filter-trigger{border:1px solid var(--border-default);background:var(--bg-inset,#c4b29e14);min-width:168px;color:var(--fg-default,#f0eae3);cursor:pointer;border-radius:9px;justify-content:space-between;align-items:center;gap:8px;padding:7px 11px;font-size:12px;transition:border-color .12s,background .12s;display:inline-flex}.filter-trigger:hover{background:#c4b29e24}.filter-trigger.is-open{border-color:var(--naturgy-accent)}.filter-trigger:focus-visible,.filter-option:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:2px}.filter-trigger svg{color:var(--fg-muted);transition:transform .15s}.filter-trigger.is-open svg{transform:rotate(180deg)}.filter-backdrop{z-index:40;cursor:default;background:0 0;border:none;position:fixed;inset:0}.filter-menu{z-index:41;background:var(--popover);border:1px solid var(--border-default);border-radius:10px;min-width:100%;max-height:280px;padding:5px;position:absolute;top:calc(100% + 6px);left:0;overflow-y:auto;box-shadow:0 12px 32px #00000073}.filter-option{text-align:left;width:100%;min-height:36px;color:var(--fg-default,#f0eae3);cursor:pointer;white-space:nowrap;background:0 0;border:none;border-radius:7px;padding:7px 10px;font-size:12px;display:block}.filter-option:hover{background:#c4b29e24}.filter-option.is-sel{color:var(--naturgy-accent-hover,#f59e0b);font-weight:600}.filter-search{align-items:center;display:inline-flex;position:relative}.filter-search svg{color:var(--fg-muted);pointer-events:none;position:absolute;left:10px}.filter-search input{border:1px solid var(--border-default);background:var(--bg-inset,#c4b29e14);color:var(--fg-default,#f0eae3);border-radius:9px;min-width:190px;padding:7px 11px 7px 30px;font-size:12px}.filter-search input:focus{border-color:var(--naturgy-accent);outline:none}.midisp-wrap{max-width:620px;height:100vh;margin:0 auto;padding:28px 20px 56px;overflow-y:auto}.midisp-head h1{margin:0 0 6px;font-size:22px;font-weight:700}.midisp-head p{color:var(--fg-muted);margin:0 0 14px;font-size:13px}.midisp-card{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:14px;flex-direction:column;gap:18px;margin-top:20px;padding:20px;display:flex}.midisp-statusrow{border-bottom:1px solid var(--divider,#c4b29e1f);justify-content:space-between;align-items:center;padding-bottom:14px;display:flex}.midisp-me{font-size:15px;font-weight:600}.midisp-field{flex-direction:column;gap:8px;font-size:13px;display:flex}.midisp-label{color:var(--fg-muted);font-size:12px;font-weight:600}.midisp-toggle{cursor:pointer;align-items:center;gap:10px;display:inline-flex}.midisp-toggle input{width:16px;height:16px}.midisp-schedule{flex-direction:column;gap:10px;margin-top:4px;display:flex}.midisp-readonly{border-top:1px solid var(--divider,#c4b29e1f);flex-direction:row;align-items:center;gap:10px;padding-top:14px}.midisp-wrap input[type=date],.midisp-wrap input[type=time]{border:1px solid var(--border-default);background:var(--bg-inset,#c4b29e14);color:var(--fg-default,#f0eae3);border-radius:8px;padding:6px 8px;font-size:13px}.queue-settings{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;flex-direction:column;margin-top:20px;padding:16px;display:flex}.queue-settings-field{max-width:480px}.queue-settings-field .equipo-hint{margin-top:4px}.queue-settings-control{color:var(--fg-muted);align-items:center;gap:8px;font-size:13px;display:flex}.queue-settings-control input{border:1px solid var(--border-default);background:var(--bg-inset,#c4b29e14);width:64px;color:var(--fg-default,#f0eae3);border-radius:8px;padding:6px 8px;font-size:13px}.summary-block{flex-direction:column;gap:14px;display:flex}.summary-item{flex-direction:column;gap:5px;display:flex}.summary-label{text-transform:uppercase;letter-spacing:.03em;color:var(--fg-muted);justify-content:space-between;align-items:center;font-size:11px;font-weight:600;display:flex}.summary-refresh{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:2px 4px;font-size:14px;line-height:1}.summary-refresh:hover{color:var(--fg-default);background:#c4b29e24}.summary-text{color:var(--fg-default,#f0eae3);white-space:pre-wrap;margin:0;font-size:12.5px;line-height:1.5}.summary-empty{color:var(--fg-muted);margin:0;font-size:12px;font-style:italic}.modal-backdrop{z-index:200;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0c090699;justify-content:center;align-items:center;padding:32px;display:flex;position:fixed;inset:0}.modal-panel{border:1px solid var(--border-default);background:#171310;border-radius:16px;flex-direction:column;width:100%;max-width:560px;max-height:86vh;display:flex;overflow:hidden;box-shadow:0 24px 64px #0000008c}.modal-panel.is-wide{max-width:1120px}.modal-head{border-bottom:1px solid var(--border-default);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:16px 18px;display:flex}.modal-head h2{margin:0;font-size:16px;font-weight:700}.modal-body{padding:18px;overflow-y:auto}.modal-loading{color:var(--fg-muted);padding:12px 4px;font-size:13px}.equipo-intro,.midisp-intro{color:var(--fg-muted);margin:0 0 16px;font-size:13px}.settings-pane{flex-direction:column;height:100%;min-height:0;display:flex}.settings-pane-head{border-bottom:1px solid var(--border-default);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;display:flex}.settings-pane-head h1{margin:0;font-size:18px;font-weight:700}.settings-pane-body{flex:1;min-height:0;padding:20px;overflow-y:auto}.op-id,.msg-time,.ticket-row .row-time,.list-tab .tab-count,.sidebar-item .si-badge{font-family:var(--font-mono);letter-spacing:-.01em;font-variant-numeric:tabular-nums;font-size:.92em}.op-id{color:var(--naturgy-accent-hover);font-weight:500}:focus-visible{outline:2px solid var(--ring);outline-offset:2px}input:focus-visible,textarea:focus-visible,select:focus-visible{outline-offset:0}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.01ms!important;animation-duration:.01ms!important}}.row-name .row-number{color:var(--fg-muted);margin-right:8px}.close-kind{border:1px solid var(--border-default);color:var(--fg-muted);border-radius:999px;margin-top:4px;padding:1px 7px;font-size:10px;font-weight:600;display:inline-block}.close-kind.is-latent{color:var(--warn);border-color:#fbbf244d}.close-kind.is-disconnected{color:var(--warn);border-style:dashed;border-color:#fbbf244d}.close-kind.is-typed{color:var(--fg-default);border-color:color-mix(in oklch, var(--positive) 35%, var(--border-default))}.ticket-close-wrap{display:inline-flex;position:relative}.close-type-menu{z-index:40;border:1px solid var(--border-default);background:var(--bg-elevated,var(--bg-default));border-radius:10px;width:264px;padding:6px;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 12px 32px #00000038}.close-type-title{color:var(--fg-muted);margin:4px 8px 6px;font-size:11px;font-weight:600}.close-type-option{text-align:left;cursor:pointer;width:100%;color:inherit;background:0 0;border:0;border-radius:8px;padding:7px 8px;display:block}.close-type-option:hover,.close-type-option:focus-visible{background:var(--bg-inset,#0000000f)}.close-type-label{font-size:13px;font-weight:600;display:block}.close-type-hint{color:var(--fg-muted);margin-top:1px;font-size:11px;display:block}.sidebar-search{position:relative}.search-kbd{font-family:var(--font-mono);color:#ffffff59;pointer-events:none;border:1px solid #ffffff24;border-radius:5px;padding:1px 5px;font-size:10px;position:absolute;top:50%;right:22px;transform:translateY(-50%)}.notes-block{flex-direction:column;gap:10px;display:flex}.notes-empty{color:var(--fg-muted);margin:0;font-size:12px;font-style:italic}.notes-list{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.note-item{background:var(--warn-muted);border:1px solid #fbbf242e;border-radius:10px;padding:8px 10px}.note-meta{color:var(--fg-muted);justify-content:space-between;gap:8px;margin-bottom:3px;font-size:11px;display:flex}.note-author{font-weight:600}.note-time{font-family:var(--font-mono);font-size:10px}.note-text{white-space:pre-wrap;margin:0;font-size:12.5px;line-height:1.45}.note-add{flex-direction:column;gap:6px;display:flex}.note-add textarea{resize:vertical;border:1px solid var(--border-default);background:var(--input);width:100%;color:var(--fg-default);font:inherit;border-radius:8px;padding:7px 9px;font-size:12.5px}.note-add .button{align-self:flex-end}.status-seg{background:#ffffff0f;border:1px solid #ffffff1a;border-radius:9px;flex:1;gap:2px;padding:2px;display:flex}.seg-item{color:#ffffff8c;cursor:pointer;white-space:nowrap;background:0 0;border:none;border-radius:7px;flex:1;justify-content:center;align-items:center;gap:5px;padding:5px 4px;font-size:11px;font-weight:600;display:inline-flex}.seg-item:hover{color:#ffffffd9}.seg-item .seg-dot{opacity:.6;background:currentColor;border-radius:50%;width:7px;height:7px}.seg-short{display:none}.seg-item.is-on{color:#fff8ee;background:#ffffff1f}.seg-item.seg-online.is-on .seg-dot{background:var(--positive);opacity:1}.seg-item.seg-paused.is-on .seg-dot{background:var(--warn);opacity:1}.seg-item.seg-offline.is-on .seg-dot{opacity:1;background:#ffffff80}:root[data-theme=light]{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--background:#f6f1ea;--foreground:#26201a;--popover:#fffcf8;--primary:#c25600;--border:#3a302624;--input:#3a30260f;--bg-base:#f6f1ea;--bg-surface:#ffffffa6;--bg-elevated:#fffcf8;--bg-elevated-alt:#fffc;--bg-hover:#3a30260f;--bg-active:#3a30261a;--bg-subtle:#3a30260a;--bg-inset:#3a30260d;--fg-primary:#26201a;--fg-default:#2b241d;--fg-muted:#6e6459;--fg-disabled:#9a8f82;--border-default:#3a302624;--border-strong:#3a302647;--naturgy-accent-hover:#c25600;--positive:#0e7a52;--negative:#c93b3b;--warn:#9a6a05;--bot-accent:#6048a4;--st-open:var(--positive);--st-pending:var(--warn);--st-closed:var(--fg-muted);--shadow-md:0 4px 16px #1f18111f, 0 2px 6px #1f181114;--shadow-lg:0 8px 32px #1f181129, 0 4px 12px #1f18111a;--skeleton-bg:#3a302614;--skeleton-shine:#3a302624;--filter-bar-bg:#f6f1ead9;--pill-bg:#3a30260d;--pill-border:#3a302629;--divider:#3a30261f}:root[data-theme=light] .status-pill.st-open{background:var(--positive-muted);color:var(--positive)}:root[data-theme=light] .status-pill.st-pending{background:var(--warn-muted);color:var(--warn)}:root[data-theme=light] .status-pill.st-closed{background:var(--bg-inset);color:var(--fg-muted)}:root[data-theme=light] .msg-row.from-customer .msg-content{background:var(--bg-elevated);border-color:#3a30261f}.theme-toggle{cursor:pointer;filter:grayscale(.3);background:0 0;border:none;border-radius:6px;padding:6px;font-size:14px;line-height:1;display:inline-flex}.theme-toggle:hover{filter:none;background:#ffffff1a}.analiticas-hint{color:var(--fg-muted);font-size:11px}.note-meta-right{align-items:center;gap:4px;display:inline-flex}.note-action{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:5px;padding:2px 4px;font-size:12px;line-height:1}.note-action:hover{background:var(--bg-hover);color:var(--fg-default)}.note-action.is-danger:hover{color:var(--negative)}.note-edit{flex-direction:column;gap:6px;display:flex}.note-edit textarea{resize:vertical;border:1px solid var(--border-default);background:var(--input);width:100%;color:var(--fg-default);font:inherit;border-radius:8px;padding:6px 8px;font-size:12.5px}.note-edit-actions{justify-content:flex-end;gap:6px;display:flex}.sf-case-link{color:var(--naturgy-accent-hover);white-space:nowrap;margin-left:10px;font-size:12px;font-weight:600;text-decoration:none}.sf-case-link:hover{text-decoration:underline}.sf-block{flex-direction:column;gap:8px;display:flex}.sf-case-button{text-align:center;justify-content:center;text-decoration:none}.sf-case-button:hover{text-decoration:none}.sf-case-id{color:var(--fg-muted);margin:0;font-size:11px}.button-danger{background:var(--negative);color:#fff8ee;border-color:#0000}.button-danger:hover{filter:brightness(1.08);background:var(--negative)}.button-danger:active{filter:brightness(.95)}.ana-controls{flex-wrap:wrap;align-items:center;gap:12px;margin:4px 0 16px;display:flex}.period-seg{background:var(--bg-inset);border:1px solid var(--border-default);border-radius:10px;gap:2px;padding:2px;display:inline-flex}.period-chip{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:8px;padding:6px 14px;font-size:12px;font-weight:600}.period-chip:hover{color:var(--fg-default)}.period-chip.is-on{background:var(--ember);color:#fff8ee}.ana-loading{color:var(--fg-muted);font-size:12px}.team-filter{flex-wrap:wrap;align-items:center;gap:6px;display:inline-flex}.team-filter-label{letter-spacing:.02em;text-transform:uppercase;color:var(--fg-muted);margin-right:2px;font-size:11px;font-weight:600}.team-filter-clear{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:3px 6px;font-size:12px;font-weight:600}.team-filter-clear:hover{color:var(--fg-default);text-decoration:underline}.ana-wrap{height:100vh;padding:24px 28px;overflow-y:auto}.gen-sla-note{color:var(--fg-muted);margin:0 0 16px;font-size:12px}.gen-kpis{border:1px solid var(--border-default);border-radius:var(--radius-md);background:var(--bg-elevated);grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin-bottom:20px;display:grid;overflow:hidden}.gen-kpi{border:1px solid var(--border-default);border-radius:var(--radius-md,10px);background:var(--bg-elevated);min-width:0;padding:14px 16px}.gen-kpi-label{color:var(--fg-muted);margin-bottom:6px;font-size:11px;display:block}.gen-kpi-value{color:var(--fg-default);font-size:20px;line-height:1.15;display:block}.gen-kpi-amber{border-color:color-mix(in oklch, var(--warn) 42%, var(--border-default))}.gen-kpi-green{border-color:color-mix(in oklch, var(--positive) 42%, var(--border-default))}.gen-kpi-blue{border-color:color-mix(in oklch, var(--st-open) 42%, var(--border-default))}.gen-kpi-ember{border-color:color-mix(in oklch, var(--naturgy-accent) 42%, var(--border-default))}.gen-kpi-sub{color:var(--fg-muted);margin-top:4px;font-size:11px;display:block}.gen-section{margin-bottom:24px}.csat-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;display:grid}.csat-bar-row{grid-template-columns:48px minmax(0,1fr) 86px;align-items:center;gap:10px;margin:8px 0;font-size:12px;display:grid}.csat-rating,.csat-bar-count{color:var(--fg-muted)}.csat-bar-count{text-align:right;font-variant-numeric:tabular-nums}.csat-bar-track{background:var(--bg-inset,#00000014);border-radius:999px;height:8px;overflow:hidden}.csat-bar-fill{border-radius:inherit;background:var(--ember,#e0607f);height:100%}.disconnected-banner{margin-top:10px}.badge-stage-new{color:var(--warn);border-color:#e0c04a66}.badge-stage-in_progress{color:#7dbaff;border-color:#54a6ff66}.gen-section-head{justify-content:space-between;align-items:baseline;gap:12px;margin-bottom:12px;display:flex}.gen-section-head h3{margin:0}.gen-section h3{margin:0 0 12px;font-size:13px;font-weight:600}.gen-legend{color:var(--fg-muted);align-items:center;gap:4px;font-size:11px;display:inline-flex}.gen-dot{border-radius:2px;width:9px;height:9px;margin-left:10px;margin-right:2px;display:inline-block}.gen-dot.recibidos{background:var(--border-strong)}.gen-dot.atendidos{background:var(--ember)}.gen-chart{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;align-items:flex-end;gap:6px;height:200px;padding:16px 16px 10px;display:flex;overflow-x:auto}.gen-bar-col{flex-direction:column;flex:1 1 0;justify-content:flex-end;align-items:center;gap:5px;min-width:20px;max-width:52px;height:100%;display:flex}.gen-bar-count{font-size:10px;font-family:var(--font-mono);color:var(--fg-muted)}.gen-bar-track{flex:1;align-items:flex-end;width:72%;max-width:30px;min-height:0;display:flex;position:relative}.gen-bar{transform-origin:bottom;border-radius:4px 4px 0 0;width:100%;animation:.45s ease-out both ana-grow-y;position:absolute;bottom:0}.gen-bar.recibidos{background:var(--border-strong);opacity:.55}.gen-bar.atendidos{background:var(--ember)}.gen-bar-col:hover .gen-bar.recibidos{opacity:.8}.gen-bar-label{font-size:9px;font-family:var(--font-mono);color:var(--fg-disabled);white-space:nowrap}.gen-dash{max-width:1080px}.gen-table td.num,.gen-table th.num{text-align:right}.gen-table td,.gen-table th{padding-left:14px;padding-right:14px}.gen-table th:first-child,.gen-table td:first-child{width:120px}.gen-table tbody td{font-variant-numeric:tabular-nums}.gen-total-row td{border-top:2px solid var(--border-strong);background:var(--bg-inset,#00000008);font-weight:600}.gen-pct{text-align:center;background:var(--bg-inset,#0000000d);min-width:52px;color:var(--fg-muted);border-radius:999px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-block}.gen-pct.is-good{color:#3ec98a;background:#3ec98a29}.gen-pct.is-warn{color:#d6a81e;background:#e0c04a29}.gen-pct.is-bad{color:#e0607f;background:#c93e6e29}.date-range{border:1px solid var(--border-strong);background:var(--input);border-radius:999px;align-items:center;gap:6px;padding:3px 6px;display:inline-flex}.date-range.is-on{border-color:var(--ember)}.date-range input[type=date]{color:var(--fg-default);--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background:0 0;border:none;padding:1px 2px;font-size:12px}:root[data-theme=light] .date-range input[type=date]{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}.date-range input[type=date]:focus{outline:none}.date-range-sep{color:var(--fg-muted);font-size:11px}.date-range-clear{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;padding:0 2px;font-size:14px;line-height:1}.date-range-clear:hover{color:var(--negative)}.agent-bar-row.is-clickable{font:inherit;color:inherit;text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;margin:-2px -6px;padding:4px 6px}.agent-bar-row.is-clickable:hover{background:var(--bg-hover)}.agent-bar-row.is-selected{background:var(--naturgy-accent-subtle);border-color:color-mix(in oklch, var(--naturgy-accent) 52%, transparent);box-shadow:none}@keyframes ana-fade-up{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes ana-grow-y{0%{transform:scaleY(0)}to{transform:scaleY(1)}}@keyframes pulse-live{0%{box-shadow:0 0 #e5720073}70%{box-shadow:0 0 0 7px #e5720000}to{box-shadow:0 0 #e5720000}}.ana-fade-up{animation:.45s ease-out both ana-fade-up}.ana-row{animation:.35s ease-out both ana-fade-up}.pulse-row{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:16px;display:grid}.pulse-tile{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;align-items:center;gap:10px;padding:12px 14px;display:flex}.pulse-dot{background:var(--fg-disabled);border-radius:50%;flex-shrink:0;width:9px;height:9px}.pulse-tile.is-urgent .pulse-dot{background:var(--naturgy-accent);animation:2s ease-out infinite pulse-live}.pulse-tile.is-urgent{border-color:#e5720059}.pulse-value{font-variant-numeric:tabular-nums;font-size:20px;font-weight:700}.pulse-label{color:var(--fg-muted);font-size:12px}.kpi-delta{align-items:center;gap:4px;margin-top:4px;font-size:11px;font-weight:600;animation:.4s ease-out .35s both ana-fade-up;display:inline-flex}.kpi-delta.is-good{color:var(--positive)}.kpi-delta.is-bad{color:var(--negative)}.kpi-delta.is-flat,.kpi-delta.is-na{color:var(--fg-muted);font-weight:400}.day-chart{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;align-items:flex-end;gap:6px;height:140px;padding:14px 16px 8px;display:flex;overflow-x:auto}.day-col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:4px;min-width:22px;max-width:48px;height:100%;display:flex}.day-count{font-size:10px;font-family:var(--font-mono);color:var(--fg-muted)}.day-bar{background:var(--st-closed);opacity:.85;transform-origin:bottom;border-radius:4px 4px 0 0;width:100%;animation:.5s ease-out both ana-grow-y}.day-col:hover .day-bar{opacity:1}.day-label{font-size:9px;font-family:var(--font-mono);color:var(--fg-disabled)}.control-table th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.control-table th.sortable:hover{color:var(--fg-default)}.table-sort-button{width:100%;color:inherit;font:inherit;text-align:inherit;cursor:pointer;background:0 0;border:0;justify-content:flex-start;align-items:center;gap:4px;padding:0;display:inline-flex}.sortable.num .table-sort-button{justify-content:flex-end}.sort-arrow{color:var(--naturgy-accent-hover);margin-left:4px}.control-table .is-clickable{cursor:pointer}.cell-warn{color:var(--warn);font-weight:600}.cell-bad{color:var(--negative);font-weight:700}.load-meter{background:var(--bg-inset);vertical-align:middle;border-radius:3px;width:44px;height:5px;margin-right:8px;display:inline-block;overflow:hidden}.load-fill{background:var(--ember);transform-origin:0;border-radius:3px;width:100%;height:100%;transition:transform .5s ease-out;display:block}.tickets-table .tk-unread{background:var(--naturgy-accent);vertical-align:middle;border-radius:50%;width:7px;height:7px;margin-right:7px;animation:2s ease-out infinite pulse-live;display:inline-block}.tickets-table .tk-close-kind{color:var(--fg-muted);margin-left:6px;font-size:10px}.tickets-table .tk-close-kind.is-latent{color:var(--warn)}.tickets-table .tk-activity{font-family:var(--font-mono);color:var(--fg-muted);white-space:nowrap;font-size:11px}.tickets-table .tk-ms{text-align:center;border-radius:6px;min-width:20px;padding:1px 4px;display:inline-block}.tickets-table .tk-ms.is-multi{background:var(--warn-muted);color:var(--warn);font-weight:700}.tickets-table .ellipsis{max-width:300px}.composer-icon-btn{border-radius:var(--radius-sm);width:32px;height:32px;color:var(--fg-muted);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;padding:0;transition:color .12s,background .12s;display:inline-flex}.composer-icon-btn:hover:not(:disabled){color:var(--fg-primary);background:var(--bg-hover)}.composer-icon-btn:disabled{opacity:.45;cursor:default}.composer-icon-btn.is-active{color:var(--fg-primary);background:var(--bg-hover)}.emoji-backdrop{z-index:99;cursor:default;background:0 0;border:none;position:fixed;inset:0}.emoji-popover{z-index:100;background:var(--popover);border:1px solid var(--border-default);box-shadow:var(--shadow-lg);border-radius:12px;grid-template-columns:repeat(10,30px);gap:2px;padding:8px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0}.emoji-item{cursor:pointer;background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;width:30px;height:30px;padding:0;font-size:18px;line-height:1;transition:background .1s,transform .1s;display:inline-flex}.emoji-item:hover{background:var(--bg-hover);transform:scale(1.12)}.composer .reply-input:focus,.composer .reply-input:focus-visible{box-shadow:none;border:none;outline:none}.signal-chip{border:1px solid var(--border-default);background:var(--bg-inset);color:var(--fg-muted);cursor:pointer;border-radius:9px;align-items:center;gap:6px;padding:7px 12px;font-size:12px;font-weight:600;display:inline-flex}.signal-chip:hover{color:var(--fg-default)}.signal-chip.is-on{border-color:var(--naturgy-accent);color:var(--naturgy-accent-hover);background:var(--naturgy-accent-subtle)}.signal-chip .tk-unread{margin-right:0;animation:none}.tk-footer{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.pager{align-items:center;gap:8px;display:inline-flex}.pager-btn{border:1px solid var(--border-default);background:var(--bg-inset);width:28px;height:28px;color:var(--fg-default);cursor:pointer;border-radius:8px;font-size:15px;line-height:1}.pager-btn:hover:not(:disabled){border-color:var(--naturgy-accent)}.pager-btn:disabled{opacity:.35;cursor:default}.pager-info{font-family:var(--font-mono);color:var(--fg-muted);font-size:12px}.emoji-popover.has-picker{width:auto;box-shadow:var(--shadow-lg);background:0 0;border:none;border-radius:12px;padding:0;display:block;overflow:hidden}.emoji-loading{background:var(--popover);border:1px solid var(--border-default);color:var(--fg-muted);border-radius:12px;padding:20px;font-size:12px}.emoji-popover .EmojiPickerReact{--epr-bg-color:var(--popover);--epr-category-label-bg-color:var(--popover);--epr-text-color:var(--fg-default);--epr-search-input-bg-color:var(--bg-inset);--epr-search-input-text-color:var(--fg-default);--epr-search-border-color:var(--naturgy-accent);--epr-picker-border-color:var(--border-default);--epr-hover-bg-color:var(--bg-hover);--epr-highlight-color:var(--naturgy-accent);--epr-category-icon-active-color:var(--naturgy-accent);border:1px solid var(--border-default);font-family:var(--font-sans)}.badge-new{letter-spacing:.02em;color:#93c5fd;vertical-align:middle;background:#60a5fa29;border-radius:999px;margin-left:8px;padding:1px 8px;font-size:10px;font-weight:700;display:inline-block}:root[data-theme=light] .badge-new{color:#1d4ed8;background:#2563eb1a}@keyframes skeleton-shine{0%{background-position:-200px 0}to{background-position:200px 0}}.skeleton-rows{flex-direction:column;gap:8px;padding:8px 12px;display:flex}.skeleton-row{background:linear-gradient(90deg, var(--skeleton-bg) 25%, var(--skeleton-shine) 50%, var(--skeleton-bg) 75%);background-size:400px 100%;border-radius:10px;height:56px;animation:1.1s ease-in-out infinite skeleton-shine,.3s ease-out both ana-fade-up}.folders-title{justify-content:space-between;align-items:center;display:flex}.folder-add{color:#ffffffa6;cursor:pointer;background:0 0;border:1px solid #ffffff2e;border-radius:5px;justify-content:center;align-items:center;width:18px;height:18px;font-size:12px;line-height:1;transition:color .12s,border-color .12s;display:inline-flex}.folder-add:hover{color:var(--sidebar-foreground);border-color:#fff6}.folder-item{gap:0;padding:0}.folder-item-main{min-width:0;color:inherit;font:inherit;text-align:left;cursor:pointer;background:0 0;border:none;flex:1;align-items:center;gap:10px;padding:7px 0 7px 10px;display:flex}.folder-item-main .si-label{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.folder-delete{color:#0000;cursor:pointer;background:0 0;border:none;padding:4px 8px;font-size:13px;transition:color .12s}.folder-item:hover .folder-delete,.folder-delete:focus-visible{color:#ffffff80}.folder-delete:hover{color:var(--negative)}.folders-empty{color:#ffffff6b;margin:2px 10px 4px;font-size:11.5px;line-height:1.45}.folder-creator{border-radius:var(--radius-sm);background:#ffffff0a;border:1px solid #ffffff1f;flex-direction:column;gap:8px;margin:4px 8px 6px;padding:10px;animation:.18s ease-out both ana-fade-up;display:flex}.folder-creator input{width:100%;color:var(--sidebar-foreground);background:#00000040;border:1px solid #ffffff24;border-radius:6px;padding:6px 8px;font-size:12.5px}.folder-creator input:focus{border-color:#ffffff59;outline:none}.folder-creator-hint{color:#ffffff80;font-size:11px}.folder-tag-options{flex-wrap:wrap;gap:5px;display:flex}.folder-tag-chip{color:#ffffffb8;cursor:pointer;background:0 0;border:1px solid #ffffff29;border-radius:999px;padding:3px 9px;font-size:11px;transition:background .12s,color .12s,border-color .12s}.folder-tag-chip:hover{color:var(--sidebar-foreground);border-color:#ffffff61}.folder-tag-chip.is-on{background:var(--ember);color:#1a120a;border-color:#0000;font-weight:600}.folder-tag-chip.is-dynamic{font-family:var(--font-mono), ui-monospace, monospace;font-size:10.5px}.folder-creator-error{color:var(--negative);margin:0;font-size:11px}.folder-creator-actions{justify-content:flex-end;gap:6px;display:flex}.tag-catalog{border-top:1px solid var(--border);margin-top:28px;padding-top:20px}.tag-catalog h2{margin:0 0 6px;font-size:15px;font-weight:600}.tag-catalog-hint{color:var(--fg-muted);max-width:560px;margin:0 0 12px;font-size:12.5px;line-height:1.5}.tag-catalog-form{gap:8px;margin-bottom:14px;display:flex}.tag-catalog-form input{background:var(--input);border:1px solid var(--border-strong);width:260px;max-width:100%;color:var(--fg);border-radius:6px;padding:6px 9px;font-size:12.5px}.tag-catalog-form input:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px var(--naturgy-accent-subtle)}.tag-catalog-form input:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:1px}.tag-catalog-list{flex-wrap:wrap;gap:6px;max-width:640px;display:flex}.tag-catalog-chip button{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;margin-left:4px;padding:0 2px;font-size:12px}.tag-catalog-chip button:hover{color:var(--negative)}.tag-origin-bot{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-dim,var(--fg-muted));border:1px solid var(--border-strong);border-radius:4px;margin-left:6px;padding:0 4px;font-size:9px;font-style:normal}.tag-group{border:1px solid #ffffff1a;border-radius:7px;overflow:hidden}.tag-group+.tag-group{margin-top:-3px}.tag-group-head{color:#ffffffbf;text-align:left;cursor:pointer;background:0 0;border:none;align-items:center;gap:7px;width:100%;padding:6px 8px;font-size:12px;transition:background .12s;display:flex}.tag-group-head:hover{background:#ffffff0d}.tag-group-caret{color:#fff6;font-size:9px;transition:transform .14s}.tag-group.is-open .tag-group-caret{transform:rotate(90deg)}.tag-group-name{font-weight:500}.tag-group-count{color:#ffffff59;font-size:10.5px;font-family:var(--font-mono), ui-monospace, monospace;margin-left:auto}.tag-group-picked{text-overflow:ellipsis;white-space:nowrap;min-width:0;color:var(--naturgy-accent-hover);margin-left:auto;font-size:10.5px;overflow:hidden}.tag-group-body{padding:2px 8px 8px 24px;animation:.15s ease-out both ana-fade-up}.equipo-pulse{margin:4px 0 18px}.pulse-tile.is-live .pulse-dot{background:var(--positive);animation:2.4s ease-out infinite pulse-live}.pulse-of{color:var(--fg-muted);margin-left:1px;font-size:13px;font-weight:500}.docs-content>*{animation:.4s ease-out both ana-fade-up}.docs-content h1{animation-delay:0s}.docs-content>p.muted{animation-delay:60ms}.docs-content h2[id]{scroll-margin-top:24px}.midisp-hero{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:14px;align-items:center;gap:14px;margin-bottom:16px;padding:18px;display:flex}.midisp-hero-meta{flex:1;min-width:0}.midisp-hero-name{letter-spacing:-.01em;margin:0;font-size:18px;font-weight:700}.midisp-hero-mail{color:var(--fg-muted);font-size:12px}.midisp-hero-status{border:1px solid var(--border-default);border-radius:12px;align-items:center;gap:10px;padding:10px 14px;display:flex}.midisp-hero-status.is-on{border-color:#10b98159}.midisp-hero-status.is-on .pulse-dot{background:var(--positive);animation:2.4s ease-out infinite pulse-live}.midisp-hero-status.is-off .pulse-dot{background:var(--warn)}.midisp-hero-state{margin:0;font-size:13px;font-weight:600}.midisp-hero-substate{color:var(--fg-muted);margin:0;font-size:11.5px}.midisp-grid{grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:12px;margin-bottom:16px;display:grid}.midisp-grid .midisp-card{flex-direction:column;gap:10px;margin:0;display:flex}.midisp-card-title{letter-spacing:.12em;text-transform:uppercase;color:var(--fg-muted);margin:0;font-size:11px;font-weight:600}.midisp-cap{color:var(--fg-muted);margin:0;font-size:13px}.midisp-cap-value{color:var(--fg-default);font-variant-numeric:tabular-nums;font-size:22px;font-weight:700;font-family:var(--font-mono), ui-monospace, monospace}.midisp-actions{justify-content:flex-end;display:flex}.settings-pane-body.is-fullbleed{padding:0;display:flex;overflow:hidden}.docs-shell.is-embedded,.automations-shell.is-embedded{flex:1;width:100%;height:100%;min-height:0}.docs-shell.is-embedded .docs-nav,.automations-shell.is-embedded .automations-list{border-right:1px solid var(--border-default);color:inherit;background:0 0}.docs-shell.is-embedded .docs-nav a{color:var(--fg-muted)}.docs-shell.is-embedded .docs-nav a:hover,.docs-shell.is-embedded .docs-nav a.is-active{color:var(--fg-default);background:var(--bg-surface)}.automations-shell.is-embedded .automation-row{color:var(--fg-muted)}.automations-shell.is-embedded .automation-row:hover,.automations-shell.is-embedded .automation-row.is-active{background:var(--bg-surface);color:var(--fg-default)}.automations-shell.is-embedded .automations-header h2{color:var(--fg-default)}.midisp-v3{max-width:760px;padding-bottom:72px}.chain-intro{color:var(--fg-muted);margin:18px 2px 12px;font-size:13px}.avail-chain{margin:0;padding:0;list-style:none;position:relative}.avail-chain:before{content:"";background:var(--border-strong);width:2px;position:absolute;top:14px;bottom:14px;left:9px}.chain-link{gap:16px;padding:0 0 18px;display:flex;position:relative}.chain-node{z-index:1;border:2px solid var(--positive);background:var(--bg-base);border-radius:50%;flex-shrink:0;width:20px;height:20px;margin-top:14px;transition:border-color .2s,box-shadow .2s;position:relative}.chain-node:after{content:"";background:var(--positive);border-radius:50%;transition:background .2s;position:absolute;inset:4px}.chain-link.is-blocking .chain-node{border-color:var(--naturgy-accent);box-shadow:0 0 0 4px #e5720026}.chain-link.is-blocking .chain-node:after{background:var(--naturgy-accent);animation:2s ease-out infinite pulse-live}.chain-body{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:12px;flex-direction:column;flex:1;gap:10px;min-width:0;padding:12px 16px 14px;transition:border-color .2s;display:flex}.chain-link.is-blocking .chain-body{border-color:#e5720066}.chain-head{justify-content:space-between;align-items:baseline;gap:10px;display:flex}.chain-title{letter-spacing:.12em;text-transform:uppercase;color:var(--fg-muted);margin:0;font-size:11px;font-weight:600}.chain-verdict{font-size:11px;font-family:var(--font-mono), ui-monospace, monospace;color:var(--fg-muted)}.chain-verdict.is-blocking{color:var(--naturgy-accent);font-weight:600}.chain-hint{color:var(--fg-muted);margin:0;font-size:12.5px}.chain-schedule{flex-direction:column;gap:8px;display:flex}.midisp-switch{cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:10px;font-size:13px;display:flex}.midisp-switch input{opacity:0;pointer-events:none;position:absolute}.switch-track{background:var(--border-strong);border-radius:999px;flex-shrink:0;width:34px;height:20px;transition:background .18s;position:relative}.switch-track:after{content:"";background:var(--fg-default);border-radius:50%;width:14px;height:14px;transition:transform .18s cubic-bezier(.2,.8,.2,1);position:absolute;top:3px;left:3px}.midisp-switch input:checked+.switch-track{background:var(--ember,var(--naturgy-accent))}.midisp-switch input:checked+.switch-track:after{background:#1a120a;transform:translate(14px)}.midisp-switch input:focus-visible+.switch-track{outline:2px solid var(--naturgy-accent);outline-offset:2px}.midisp-cap-row{color:var(--fg-muted);align-items:baseline;gap:8px;margin:6px 2px 0;padding-left:36px;font-size:12.5px;display:flex}.midisp-cap-row .midisp-cap-value{font-size:18px}.midisp-savebar{border:1px solid var(--border-strong);background:var(--popover);opacity:0;pointer-events:none;border-radius:12px;justify-content:space-between;align-items:center;gap:12px;margin-top:18px;padding:10px 14px;transition:opacity .2s,transform .2s;display:flex;position:sticky;bottom:12px;transform:translateY(8px);box-shadow:0 8px 28px #00000059}.midisp-savebar.is-visible{opacity:1;pointer-events:auto;transform:translateY(0)}.savebar-msg{color:var(--fg-muted);font-size:12.5px}@media (prefers-reduced-motion:reduce){.midisp-savebar,.switch-track:after,.chain-node,.chain-node:after{transition:none}}.row-assign-wrap{align-items:center;gap:6px;min-width:0;display:flex}.row-assign-select{min-width:0;max-width:168px;color:var(--fg-default);cursor:pointer;text-overflow:ellipsis;background:0 0;border:1px solid #0000;border-radius:6px;padding:3px 4px;font-size:12.5px;transition:border-color .12s,background .12s}.row-assign-select:hover,.row-assign-select:focus-visible{border-color:var(--border-strong);background:var(--input);outline:none}.row-assign-select.is-unassigned{color:var(--fg-muted);border-color:var(--border-default);border-style:dashed}.row-assign-select option{background:var(--popover);color:var(--fg-default)}.queue-settings-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.queue-settings-row+.queue-settings-row{border-top:1px solid var(--border-default);margin-top:12px;padding-top:12px}.queue-settings-actions{justify-content:flex-end;margin-top:12px;display:flex}.search-scope-hint{color:var(--fg-muted);border-bottom:1px solid var(--border-default);background:var(--bg-surface);padding:7px 20px;font-size:12px;animation:.2s ease-out both ana-fade-up}.convo-skeleton{flex-direction:column;gap:14px;padding:18px 4px;display:flex}.convo-skeleton-bubble{background:linear-gradient(90deg, var(--skeleton-bg) 25%, var(--skeleton-shine) 50%, var(--skeleton-bg) 75%);background-size:400px 100%;border-radius:14px;max-width:520px;height:44px;animation:1.1s ease-in-out infinite skeleton-shine,.25s ease-out both ana-fade-up}.convo-skeleton-bubble.is-right{align-self:flex-end}:root[data-theme=light] .delivery-warn{color:#92600a;background:#d977061a;border-color:#d9770661}:root[data-theme=light] .delivery-error{color:#b91c1c;background:#dc262614;border-color:#dc262659}:root[data-theme=light] .delivery-ok{color:#047857;background:#05966914;border-color:#05966959}.attachment-image-btn{cursor:zoom-in;background:0 0;border:none;border-radius:10px;max-width:320px;padding:0;display:block;overflow:hidden}.attachment-image{border:1px solid var(--border-default);border-radius:10px;width:auto;max-width:320px;height:auto;max-height:260px;display:block}.attachment-image.is-loading{background:linear-gradient(90deg, var(--skeleton-bg) 25%, var(--skeleton-shine) 50%, var(--skeleton-bg) 75%);background-size:400px 100%;width:220px;height:140px;animation:1.1s ease-in-out infinite skeleton-shine}.teams-admin h2{margin:0 0 6px;font-size:15px;font-weight:600}.teams-tabs{border-bottom:1px solid var(--border);gap:4px;margin:14px 0 18px;display:flex}.analytics-tabpanel{min-width:0}.analytics-tabpanel:focus-visible,.teams-tabpanel:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:3px}.teams-tabpanel{min-width:0}.teams-tab{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-1px;padding:8px 14px;font-size:13px;font-weight:600}.teams-tab:hover{color:var(--fg-default)}.teams-tab.is-on{color:var(--fg-default);border-bottom-color:var(--ember)}.teams-members-head{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.team-cards{grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px;display:grid}.team-card{border:1px solid var(--border-default);background:var(--bg-surface);border-radius:10px;flex-direction:column;gap:12px;padding:14px 16px;display:flex}.team-card-head{align-items:center;gap:8px;display:flex}.team-color-dot{border-radius:50%;flex:none;width:12px;height:12px}.team-name-input{background:var(--input);min-width:0;color:var(--fg);border:1px solid #0000;border-radius:6px;flex:1;padding:6px 8px;font-size:14px;font-weight:600}.team-name-input:hover{border-color:var(--border-strong)}.team-name-input:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px var(--naturgy-accent-subtle)}.team-name-input:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:1px}.team-del-btn{cursor:pointer;opacity:.6;background:0 0;border:none;border-radius:6px;padding:4px 6px;font-size:14px}.team-del-btn:hover{opacity:1;background:var(--bg-inset)}.team-del-confirm{gap:6px;display:inline-flex}.team-field{flex-direction:column;gap:5px;display:flex}.team-field>span{letter-spacing:.02em;text-transform:uppercase;color:var(--fg-muted);font-size:11px;font-weight:600}.team-field textarea,.team-field input[type=number]{background:var(--input);border:1px solid var(--border-strong);width:100%;color:var(--fg);resize:vertical;border-radius:6px;padding:7px 10px;font-family:inherit;font-size:13px}.team-field textarea:focus,.team-field input[type=number]:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px var(--naturgy-accent-subtle)}.team-field textarea:focus-visible,.team-field input[type=number]:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:1px}.team-row-2{grid-template-columns:1fr auto;align-items:start;gap:16px;display:grid}.team-swatches{flex-wrap:wrap;gap:6px;display:flex}.team-swatch{cursor:pointer;border:2px solid #0000;border-radius:50%;width:22px;height:22px;padding:0}.team-swatch.is-on{border-color:var(--fg);box-shadow:0 0 0 2px var(--bg-base)}.team-card-foot{justify-content:flex-end;display:flex}.sup-tags{flex-wrap:wrap;gap:6px;margin-bottom:8px;display:flex}.sup-tag{background:var(--naturgy-accent-subtle,#e572001f);color:var(--fg);border:1px solid var(--border-strong);border-radius:999px;align-items:center;gap:6px;padding:3px 6px 3px 10px;font-size:12px;display:inline-flex}.sup-tag button{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;padding:0 2px;font-size:14px;line-height:1}.sup-tag button:hover{color:var(--fg-default)}.teams-admin-description{margin:0 0 12px}.agent-create-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:10px;margin:14px 0 4px;padding:16px}.agent-create-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px;display:grid}.agent-field{flex-direction:column;gap:5px;min-width:0;display:flex}.agent-field>span{letter-spacing:.02em;text-transform:uppercase;color:var(--fg-muted);font-size:11px;font-weight:600}.agent-field input{background:var(--input);border:1px solid var(--border-strong);width:100%;color:var(--fg);border-radius:6px;padding:7px 10px;font-size:13px}.agent-field input:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px var(--naturgy-accent-subtle)}.agent-field input:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:1px}.agent-field .filter-select,.agent-field .filter-trigger{width:100%}.agent-create-foot{justify-content:space-between;align-items:center;gap:12px;margin-top:14px;display:flex}.agent-create-error{color:var(--negative);font-size:12.5px}.teams-create{align-items:center;gap:8px;margin:12px 0 16px;display:flex}.teams-create input{background:var(--input);border:1px solid var(--border-strong);width:240px;max-width:100%;color:var(--fg);border-radius:6px;padding:6px 9px;font-size:12.5px}.teams-create input:focus{border-color:var(--naturgy-accent);box-shadow:0 0 0 3px var(--naturgy-accent-subtle)}.teams-create input:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:1px}.teams-count{color:var(--fg-muted);font-size:12px}.teams-admin tr.is-busy{opacity:.55}.supervise-chips{flex-wrap:wrap;gap:5px;display:flex}.chip-toggle{border:1px solid var(--border-strong);color:var(--fg-muted);cursor:pointer;background:0 0;border-radius:999px;padding:3px 9px;font-size:11px;transition:background .12s,color .12s,border-color .12s}.chip-toggle:hover{border-color:var(--naturgy-accent);color:var(--fg-default)}.chip-toggle:focus-visible{outline:2px solid var(--naturgy-accent);outline-offset:2px}.chip-toggle.is-on{background:var(--ember);color:#fff8ee;border-color:#0000;font-weight:600}.visually-hidden{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.priority-clear{width:20px;height:20px;color:inherit;margin-left:4px;padding:0;font-size:15px;line-height:1}.day-divider{border:1px solid var(--border-default);background:var(--bg-inset);color:var(--fg-dim);text-transform:capitalize;border-radius:6px;align-self:center;margin:4px 0;padding:3px 10px;font-size:11px}.gen-kpis>.gen-kpi,.gen-kpis>.stat-tile{border:0;border-right:1px solid var(--divider);background:0 0;border-radius:0;min-width:0;padding:16px 18px}.gen-kpis>:last-child{border-right:0}.gen-kpis>.gen-kpi.accent-amber,.gen-kpis>.gen-kpi.gen-kpi-amber,.gen-kpis>.stat-tile.accent-amber{border-top:2px solid var(--warn)}.gen-kpis>.gen-kpi.accent-green,.gen-kpis>.gen-kpi.gen-kpi-green,.gen-kpis>.stat-tile.accent-green{border-top:2px solid var(--positive)}.gen-kpis>.gen-kpi.accent-blue,.gen-kpis>.gen-kpi.gen-kpi-blue,.gen-kpis>.stat-tile.accent-blue{border-top:2px solid var(--st-open)}.gen-kpis>.gen-kpi.accent-ember,.gen-kpis>.gen-kpi.gen-kpi-ember,.gen-kpis>.stat-tile.accent-ember{border-top:2px solid var(--naturgy-accent)}.badge-new{background:var(--naturgy-accent-subtle);color:var(--naturgy-accent-hover);border-color:color-mix(in oklch, var(--naturgy-accent) 36%, transparent)}:root[data-theme=light] .badge-new{background:var(--naturgy-accent-subtle);color:var(--naturgy-accent-hover)}.badge-stage-new{border-color:color-mix(in oklch, var(--warn) 42%, transparent);color:var(--warn)}.badge-stage-in_progress{border-color:color-mix(in oklch, var(--positive) 42%, transparent);color:var(--positive)}.button-label{display:inline}.context-toggle,.context-mobile-close,.mobile-menu-action{display:none}.context-header-badge{display:inline-flex}.sidebar-search-icon{display:none}.msg-author{align-items:center;gap:4px;display:inline-flex}.composer-spacer{flex:1}.tk-footer{padding:12px 16px}.sidebar-brand-name,.logs-brand-name{font-size:16px;font-weight:700}.sidebar-brand-org,.logs-brand-suffix{color:var(--fg-dim);letter-spacing:.18em;text-transform:uppercase;margin-left:6px;font-size:10px}.logs-inline-error{color:var(--negative);margin-left:8px}.logd-meta{color:var(--fg-muted);margin-left:auto}.page-error{align-content:center;place-items:center;gap:var(--space-sm);min-height:100dvh;padding:var(--space-2xl);background:var(--bg-base);color:var(--fg-muted);text-align:center;display:grid}.page-error-title{color:var(--fg-default);margin:0;font-size:18px;font-weight:650}.page-error-detail{max-width:48ch;margin:0;font-size:13px}.page-error-link{margin-top:var(--space-sm);font-size:13px}.docs-content>p,.docs-content>blockquote{max-width:75ch;line-height:1.6}.docs-title-row{justify-content:space-between;align-items:baseline;gap:var(--space-lg);display:flex}.docs-base-url{color:inherit}.code-block{position:relative}.code-copy-button{position:absolute;top:8px;right:8px}@media (max-width:1100px){.app-shell:not([data-no-context=true]){grid-template-columns:180px minmax(0,1fr) 280px}.app-shell[data-no-context=true]{grid-template-columns:180px minmax(0,1fr)}.convo-header .convo-actions{gap:2px}.convo-customer .badge,.ticket-pending-action{display:none}.mobile-menu-action{display:block}.ticket-escalate-action,.ticket-close-action{gap:0;width:36px;height:36px;padding:0}.ticket-escalate-action .button-label,.ticket-close-action .button-label{display:none}}@media (max-width:900px) and (min-width:761px){.app-shell:not([data-no-context=true]){grid-template-columns:180px minmax(0,1fr)}.app-shell:not([data-no-context=true]) .context-panel{display:none}.context-toggle,.context-mobile-close{display:inline-flex}.app-shell:not([data-no-context=true]) .context-panel.is-mobile-open{z-index:160;background:var(--bg-elevated);width:auto;box-shadow:var(--shadow-lg);border:0;display:flex;position:fixed;inset:0 0 0 180px}.ticket-row{grid-template-columns:10px minmax(120px,1fr) minmax(150px,1.4fr) 90px 32px;grid-template-areas:"unread customer subject stage delete""unread customer subject assignee time";gap:8px 10px;padding:12px}.ticket-row .row-unread{grid-area:unread;align-self:center}.ticket-row .row-customer{grid-area:customer}.ticket-row .row-subject{grid-area:subject}.ticket-row .ticket-stage{grid-area:stage}.ticket-row .ticket-reason{display:none}.ticket-row .row-assignee{grid-area:assignee}.ticket-row .row-time{grid-area:time;align-self:end}.ticket-row .row-delete{grid-area:delete}.ticket-row .row-assignee-name{max-width:130px}.status-seg{gap:2px}.seg-item{min-width:0;padding-inline:4px;font-size:0}.seg-label{display:none}.seg-short{color:currentColor;font-size:10px;font-weight:700;line-height:1;display:inline}.gen-kpis,.stat-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.csat-grid{grid-template-columns:1fr}}@media (max-width:760px){html,body{min-width:0}.app-shell,.app-shell[data-no-context=true],.app-shell[data-no-context=false]{grid-template-columns:64px minmax(0,1fr);width:100%;min-width:0}.sidebar{width:64px;min-width:64px;overflow:visible}.sidebar-brand{justify-content:center;padding:18px 8px}.sidebar-brand>span:not(.brand-dot){display:none}.sidebar-search{height:52px;padding:10px 8px;position:relative;overflow:visible}.sidebar-search input{z-index:2;color:#0000;caret-color:#0000;text-indent:-9999px;background:0 0;width:40px;height:32px;padding:0;position:relative}.sidebar-search input::placeholder{color:#0000}.sidebar-search-icon{color:#ffffff94;pointer-events:none;justify-content:center;align-items:center;display:inline-flex;position:absolute;inset:0}.sidebar-search:focus-within .sidebar-search-icon,.sidebar-search:focus-within .search-kbd{opacity:0}.sidebar-search input:focus{width:min(280px,100vw - 80px);color:var(--fg-primary);caret-color:auto;text-indent:0;background:var(--popover);border-color:var(--naturgy-accent);padding:0 12px;position:absolute;top:10px;left:8px}.search-kbd{display:none}.sidebar-scroll{padding:8px 6px 12px}.sidebar-section{padding:10px 0 2px}.sidebar-section-title{display:none}.folders-title{justify-content:center;min-height:40px;padding:4px 0;font-size:0;display:flex}.folders-title .folder-add{width:32px;height:32px;font-size:18px}.sidebar-item{justify-content:center;gap:0;min-height:44px;padding:10px 6px}.sidebar-item .si-label,.sidebar-item .si-badge{display:none}.sidebar-item .si-icon{width:20px;height:20px}.folder-item-main{justify-content:center;min-height:44px;padding:10px 6px}.folder-delete,.folders-empty,.folders-error{display:none}.folder-creator{z-index:220;width:min(280px,100vw - 80px);box-shadow:var(--shadow-lg);margin:0;position:fixed;bottom:72px;left:72px}.sidebar-footer{align-items:center;gap:8px;padding:8px 6px}.online-toggle{justify-content:center;padding:0}.status-seg{background:0 0;border:0;flex-direction:column;flex:none;gap:2px;width:44px;padding:0}.seg-item{width:44px;min-height:40px;padding:6px;font-size:0}.seg-item .seg-dot{width:8px;height:8px}.seg-label{display:none}.seg-short{color:currentColor;font-size:10px;font-weight:700;line-height:1;display:inline}.agent-card{flex-direction:column;gap:6px;padding:0}.agent-card-link{flex:none;justify-content:center;width:44px;padding:4px}.agent-card-link .agent-meta{display:none}.agent-card .theme-toggle,.agent-card form,.agent-card form .button{justify-content:center;width:40px;height:36px;padding:0}.center-pane{grid-column:2;min-width:0}.list-header{overflow-x:auto}.list-tabs{min-width:max-content}.list-tab{flex:none;min-width:94px;padding:12px 10px;font-size:12px}.list-toolbar{flex-wrap:wrap;gap:8px;padding:8px 10px}.toolbar-left,.toolbar-right{flex-wrap:wrap;gap:8px;min-width:0}.toolbar-right{margin-left:auto}.search-scope-hint{padding:7px 10px}.ticket-row{grid-template-columns:10px minmax(0,1fr) auto;grid-template-areas:"unread customer stage""unread subject subject""unread assignee time";gap:6px 8px;padding:12px 10px}.ticket-row .row-unread{grid-area:unread;align-self:center}.ticket-row .row-customer{grid-area:customer}.ticket-row .ticket-stage{grid-area:stage;justify-self:end}.ticket-row .ticket-reason{display:none}.ticket-row .row-subject{grid-area:subject}.ticket-row .row-assignee{grid-area:assignee}.ticket-row .row-time{grid-area:time;align-self:end}.ticket-row .row-delete,.ticket-row .row-tag{display:none}.ticket-row .row-assignee-name{max-width:150px}.list-empty{padding:48px 18px}.convo-header{gap:7px;padding:8px}.convo-header .convo-actions{flex-shrink:0;gap:2px}.convo-header .convo-customer{gap:5px;font-size:13px}.convo-header .convo-subject{font-size:11px}.conversation-nav-button,.conversation-close-button,.ticket-pending-action{display:none}.context-toggle{display:inline-flex}.icon-button,.composer-icon-btn{width:40px;min-width:40px;height:40px;min-height:40px}.ticket-escalate-action,.ticket-close-action{gap:0;width:40px;min-width:40px;height:40px;min-height:40px;padding:0}.ticket-escalate-action .button-label,.ticket-close-action .button-label{display:none}.mobile-menu-action{display:block}.convo-body{gap:14px;padding:16px 10px}.msg-row{max-width:92%}.msg-content{padding:9px 11px;font-size:13px}.reply-wrap{padding:8px}.reply-hint{display:none}.composer-toolbar{padding:6px}.disconnected-banner{margin:8px}.emoji-popover{max-width:calc(100vw - 80px);left:auto;right:0}.emoji-popover .EmojiPickerReact{max-width:calc(100vw - 80px)!important}.attachment-image,.attachment-image-btn{max-width:100%}.context-panel{display:none}.context-panel.is-mobile-open{z-index:160;background:var(--bg-elevated);width:auto;box-shadow:var(--shadow-lg);border:0;display:flex;position:fixed;inset:0 0 0 64px}.context-mobile-close{display:inline-flex}.context-header{padding:10px 12px}.context-select{max-width:100%;height:36px}.context-assignee-select{width:100%}.context-add-tag-select{max-width:150px;height:34px}.settings-pane-body.is-fullbleed{overflow:auto}.docs-shell.is-embedded,.automations-shell.is-embedded{height:auto;min-height:100%}.equipo-wrap,.analiticas-wrap,.midisp-wrap{width:100%;max-width:none;height:100dvh;min-height:100dvh;padding:20px 14px 40px}.equipo-head,.analiticas-head{gap:8px;display:grid}.equipo-head h1,.analiticas-head h1,.midisp-head h1{font-size:20px}.equipo-fields,.agent-create-grid,.team-row-2{grid-template-columns:1fr}.queue-settings-row{flex-direction:column;align-items:flex-start;gap:10px}.queue-settings-control{align-self:flex-start}.equipo-table-scroll,.analiticas-table-scroll{max-width:100%}.ana-wrap{padding:16px 12px 36px}.day-chip{width:40px;height:40px}.team-swatch{width:36px;height:36px}.note-action,.team-del-btn{min-width:36px;min-height:36px}.attach-chip-x,.delivery-banner-close{min-width:32px;min-height:32px}.gen-kpis,.stat-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.gen-kpis>.gen-kpi,.gen-kpis>.stat-tile,.stat-tiles>.stat-tile{padding:12px}.gen-kpi-value,.stat-value{font-size:18px}.csat-bar-row{grid-template-columns:42px minmax(0,1fr) 64px;gap:6px}.gen-chart{height:160px;padding-inline:10px}.midisp-hero{flex-wrap:wrap;align-items:flex-start;padding:14px}.midisp-hero-status{width:100%}.midisp-grid{grid-template-columns:1fr}.modal-backdrop{padding:10px}.modal-panel{max-height:calc(100dvh - 20px)}.automations-shell,.docs-shell{grid-template-rows:auto 1fr;grid-template-columns:1fr;height:100dvh;min-height:100dvh;overflow:auto}.automations-list{border-right:0;border-bottom:1px solid var(--sidebar-border);max-height:180px}.automations-items{overflow-y:auto}.automation-editor{height:auto;min-height:calc(100dvh - 180px);overflow:visible}.automation-editor-body{gap:12px;padding:16px 12px 88px}.editor-section{padding:14px}.editor-section input,.editor-section select,.editor-section textarea{min-width:0;max-width:100%}.http-action-row,.condition-row,.header-row{grid-template-columns:1fr}.condition-row>.icon-button,.header-row>.icon-button{justify-self:end}.automation-toolbar{z-index:20;padding:10px 12px;position:sticky;bottom:0}.automation-error{max-width:150px}.docs-nav{border-right:0;border-bottom:1px solid var(--sidebar-border);white-space:nowrap;align-items:center;gap:4px;max-height:none;padding:8px;display:flex;overflow-x:auto}.docs-nav h2{flex:none;margin:0 8px 0 2px}.docs-nav a{flex:none;padding:8px 10px}.docs-nav>.button{flex:none;display:inline-flex}.docs-content{max-width:none;padding:20px 14px 40px}.docs-content h1{font-size:24px}.docs-title-row{flex-direction:column;align-items:flex-start;gap:10px}.docs-content table{white-space:nowrap;display:block;overflow-x:auto}.docs-content .api-overview-table{white-space:normal;display:block;overflow:visible}.api-overview-table thead{display:none}.api-overview-table tbody,.api-overview-table tr{display:block}.api-overview-table tr{border-bottom:1px solid var(--divider);grid-template-columns:auto minmax(0,1fr);gap:3px 10px;padding:10px 0;display:grid}.api-overview-table td{border:0;padding:0}.api-overview-table td:first-child{grid-row:span 2;align-self:start}.api-overview-table td:nth-child(2){overflow-wrap:anywhere}.api-overview-table td:nth-child(3){color:var(--fg-muted);grid-column:2;font-size:12px}.docs-content pre{font-size:11px}.logs-shell{grid-template-rows:auto 1fr;grid-template-columns:1fr;height:100dvh;min-height:100dvh;overflow:auto}.logs-sidebar{border-right:0;border-bottom:1px solid var(--sidebar-border)}.logs-brand{padding:12px 14px}.logs-nav{flex-direction:row;padding:6px 8px;overflow-x:auto}.logs-nav .sidebar-item{flex:none;justify-content:flex-start;gap:10px;width:auto;min-width:max-content}.logs-nav .sidebar-item .si-label{display:inline}.logs-nav .sidebar-item .si-badge,.logs-agent-card{display:none}.logs-main{height:auto;min-height:calc(100dvh - 108px);overflow:visible}.logs-header{flex-direction:column;padding:14px 12px}.logs-controls{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;width:100%;display:grid}.logs-search{grid-column:1/-1;width:100%;min-width:0}.logs-controls .logs-select{grid-column:span 2;width:100%}.logs-controls .logs-toggle{grid-column:span 2;justify-content:flex-start}.logs-controls .logs-refresh{grid-column:3;width:100%}.logs-controls .logs-clear{grid-column:4;width:100%}.logs-controls .button{min-height:36px}.logs-body{grid-template-columns:1fr;overflow:visible}.logs-list{border-right:0;border-bottom:1px solid var(--border-default);max-height:300px}.logs-row{grid-template-columns:32px 46px 42px minmax(0,1fr) 38px;gap:6px;padding:9px 10px}.logs-dur{display:none}.logs-detail{min-height:280px;padding:14px 12px}.logd-line{flex-wrap:wrap}.logd-line>.logd-path{flex-basis:100%;order:5}.logd-line>span:last-child{margin-left:auto}}@media (max-width:420px){.gen-kpis,.stat-tiles{grid-template-columns:1fr}.gen-kpis>:not(:last-child),.stat-tiles>:not(:last-child){border-right:0;border-bottom:1px solid var(--divider)}.period-chip{padding-inline:10px}.equipo-table .day-chip{width:40px;height:40px}.ticket-row .row-assignee-name{max-width:112px}.convo-customer .badge{display:none}}