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#ffffff0f}.reply-input.is-private{background:#fbbf240f;border-color:#fbbf2452}.reply-actions{align-items:center;gap:8px;margin-top:8px;display:flex}.reply-hint{color:var(--fg-muted);font-size:11px}.context-panel{background:var(--bg-surface);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border-left:1px solid var(--border-default);flex-direction:column;min-width:0;display:flex;overflow:hidden}.context-header{border-bottom:1px solid var(--divider);align-items:center;gap:10px;padding:16px;display:flex}.context-header .ctx-customer-name{flex-direction:column;flex:1;min-width:0;display:flex}.context-header .ctx-name{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:600;overflow:hidden}.context-header .ctx-status{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-muted);font-size:10px}.context-scroll{flex:1;overflow-y:auto}.context-section{border-bottom:1px solid var(--divider)}.context-section-header{text-align:left;width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;border:none;justify-content:space-between;align-items:center;padding:12px 16px;font-size:13px;font-weight:600;display:flex}.context-section-header:hover{background:var(--bg-hover)}.context-section-header .chev{color:var(--fg-muted);font-size:12px;transition:transform .15s}.context-section.is-open .context-section-header .chev{transform:rotate(90deg)}.context-section-body{padding:0 16px 16px;display:none}.context-section.is-open .context-section-body{display:block}.kv-list{gap:10px;display:grid}.kv-row{border-bottom:1px dashed var(--divider);grid-template-columns:1fr auto;align-items:start;gap:8px;padding-bottom:8px;font-size:12.5px;display:grid}.kv-row:last-child{border-bottom:none;padding-bottom:0}.kv-key{color:var(--fg-muted)}.kv-val{color:var(--fg-primary);text-align:right;word-break:break-word;max-width:100%}.kv-val.kv-empty{color:var(--fg-disabled)}.tag-list{flex-wrap:wrap;justify-content:flex-end;gap:4px;display:flex}.chip{background:var(--pill-bg);border:1px solid var(--pill-border);color:var(--fg-muted);border-radius:999px;padding:2px 8px;font-size:11px}.banner{border-radius:var(--radius-sm);background:var(--bg-elevated);border:1px solid var(--border-default);align-items:center;gap:8px;padding:8px 12px;font-size:12px;display:flex}.banner-warn{background:var(--warn-muted);color:#fcd34d;border-color:#fbbf2452}.loading-shimmer{background:linear-gradient(90deg,var(--skeleton-bg)0%,var(--skeleton-shine)50%,var(--skeleton-bg)100%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.5s infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.empty-state{text-align:center;color:var(--fg-muted);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:64px 24px;display:flex}.empty-state h3{color:var(--fg-primary);margin:0;font-size:16px;font-weight:600}.empty-state p{max-width:300px;margin:0;font-size:13px}.dropdown{position:relative}.dropdown-menu{background:var(--popover);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border:1px solid var(--border-strong);border-radius:var(--radius-md);box-shadow:var(--shadow-md);z-index:30;min-width:220px;padding:6px;position:absolute;top:calc(100% + 4px);right:0}.dropdown-item{border-radius:var(--radius-sm);text-align:left;width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;border:none;padding:8px 10px;font-size:13px;display:block}.dropdown-item:hover{background:var(--bg-hover)}.dropdown-item.is-danger{color:var(--negative);align-items:center;gap:6px;display:inline-flex}.dropdown-item.is-danger:hover{color:#fca5a5;background:#f871711f}.dropdown-divider{background:var(--divider);height:1px;margin:4px 0}@media (max-width:1100px){.app-shell{grid-template-columns:220px 1fr 320px}.ticket-row{grid-template-columns:12px 1.2fr 1.6fr 70px .9fr .9fr 50px 28px;gap:8px;padding:12px}}.automations-shell{background:var(--bg-base);grid-template-columns:320px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.automations-list{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);flex-direction:column;min-width:0;display:flex}.automations-header{border-bottom:1px solid var(--sidebar-border);align-items:center;gap:8px;padding:14px 14px 10px;display:flex}.automations-header h2{flex:1;margin:0;font-size:14px;font-weight:600}.automations-items{flex:1;padding:8px;overflow-y:auto}.automation-row{border-radius:var(--radius-sm);text-align:left;cursor:pointer;color:#ffffffc7;background:0 0;border:1px solid #0000;flex-direction:column;gap:4px;width:100%;margin-bottom:4px;padding:10px 12px;display:flex}.automation-row:hover{background:var(--sidebar-accent)}.automation-row.is-active{background:var(--sidebar-accent);color:var(--sidebar-foreground)}.automation-row-name{align-items:center;gap:8px;font-size:13px;font-weight:500;display:flex}.automation-row-meta{color:#ffffff80;padding-left:14px;font-size:11px}.automations-footer{border-top:1px solid var(--sidebar-border);justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.automation-editor{background:var(--bg-base);flex-direction:column;min-width:0;height:100vh;display:flex;overflow:hidden}.automation-tabs{border-bottom:1px solid var(--border-default);gap:4px;padding:14px 24px 0;display:flex}.automation-editor-body{flex:1;gap:24px;padding:24px 28px;display:grid;overflow-y:auto}.editor-section{background:var(--bg-surface);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border:1px solid var(--border-default);border-radius:var(--radius-md);gap:8px;padding:16px;display:grid}.editor-section h3{color:var(--fg-primary);margin:0 0 6px;font-size:13px;font-weight:600}.automation-toolbar{background:var(--bg-surface);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border-top:1px solid var(--border-default);justify-content:space-between;align-items:center;padding:14px 24px;display:flex}.vars-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;display:grid}.vars-grid h4{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-muted);margin:0 0 6px;font-size:11px}.vars-grid ul{gap:4px;margin:0;padding:0;font-size:12px;list-style:none;display:grid}.vars-grid code{font-family:var(--font-mono);background:var(--bg-elevated);color:var(--naturgy-accent);border-radius:4px;padding:1px 6px;font-size:11px}.test-output{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono);white-space:pre-wrap;word-wrap:break-word;max-height:320px;margin:8px 0 0;padding:10px 12px;font-size:11.5px;overflow:auto}.runs-list{gap:8px;padding:24px 28px;display:grid}.run-card{background:var(--bg-surface);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border:1px solid var(--border-default);border-radius:var(--radius-md);overflow:hidden}.run-card summary{cursor:pointer;align-items:center;gap:10px;padding:10px 14px;font-size:12.5px;list-style:none;display:flex}.run-card summary::-webkit-details-marker{display:none}.run-card[open] summary{border-bottom:1px solid var(--divider)}.run-body{gap:8px;padding:12px 14px;font-size:12px;display:grid}.run-body h5{text-transform:uppercase;letter-spacing:.06em;color:var(--fg-muted);margin:8px 0 0;font-size:11px}.run-body pre{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono);white-space:pre-wrap;word-wrap:break-word;max-height:240px;margin:0;padding:10px 12px;font-size:11.5px;overflow:auto}.run-error{background:var(--negative-muted);color:#fca5a5;border-radius:var(--radius-sm);border:1px solid #f8717152;padding:8px 10px}.docs-shell{background:var(--bg-base);grid-template-columns:240px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.docs-nav{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);padding:16px 14px;overflow-y:auto}.docs-nav h2{margin:0 0 12px;font-size:14px}.docs-nav a{border-radius:var(--radius-sm);color:#ffffffc7;padding:6px 10px;font-size:13px;text-decoration:none;display:block}.docs-nav a:hover{background:var(--sidebar-accent);color:var(--sidebar-foreground)}.docs-content{width:100%;max-width:920px;margin:0 auto;padding:32px 48px 64px;overflow-y:auto}.docs-content h1{margin-top:0}.docs-content h2{border-bottom:1px solid var(--divider);margin-top:32px;padding-bottom:8px;font-size:18px}.docs-content h3{margin-top:24px;font-size:15px}.docs-content code{font-family:var(--font-mono);background:var(--bg-elevated);color:var(--naturgy-accent);border-radius:4px;padding:1px 6px;font-size:12px}.docs-content pre{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);font-family:var(--font-mono);padding:14px 16px;font-size:12px;line-height:1.6;overflow-x:auto}.docs-content pre code{color:var(--fg-primary);background:0 0;padding:0}.docs-content table{border-collapse:collapse;width:100%;margin:12px 0;font-size:13px}.docs-content th,.docs-content td{text-align:left;border-bottom:1px solid var(--divider);padding:8px 12px}.docs-content th{text-transform:uppercase;letter-spacing:.06em;color:var(--fg-muted);font-size:11px}.docs-content blockquote{border-left:3px solid var(--naturgy-accent);background:var(--naturgy-accent-subtle);color:var(--fg-primary);border-radius:0 var(--radius-sm)var(--radius-sm)0;margin:12px 0;padding:8px 14px}.method-badge{font-family:var(--font-mono);letter-spacing:.04em;border-radius:4px;margin-right:6px;padding:2px 6px;font-size:10px;font-weight:700;display:inline-block}.method-badge.method-POST{color:var(--positive);background:#34d3992e}.method-badge.method-PUT{color:#60a5fa;background:#60a5fa2e}.method-badge.method-PATCH{color:#a78bfa;background:#a78bfa2e}.method-badge.method-GET{color:var(--naturgy-accent);background:#e572002e}.method-badge.method-DELETE{color:var(--negative);background:#f871712e}.logs-shell{background:var(--bg-base);grid-template-columns:240px 1fr;width:100vw;height:100vh;display:grid;overflow:hidden}.logs-sidebar{background:var(--sidebar);color:var(--sidebar-foreground);border-right:1px solid var(--sidebar-border);flex-direction:column;min-width:0;display:flex}.logs-brand{border-bottom:1px solid var(--sidebar-border);align-items:center;gap:10px;padding:18px 16px;display:flex}.logs-nav{flex-direction:column;flex:1;min-height:0;padding:12px 8px;display:flex}.logs-agent-card{border-top:1px solid var(--sidebar-border);align-items:center;gap:10px;padding:12px 14px;display:flex}.logs-main{flex-direction:column;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.logs-header{border-bottom:1px solid var(--border-default);background:var(--bg-surface);justify-content:space-between;align-items:flex-start;gap:16px;padding:16px 24px;display:flex}.logs-title{margin:0;font-size:16px;font-weight:700}.logs-sub{color:var(--fg-muted);margin:4px 0 0;font-size:12px}.logs-controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.logs-search{background:var(--input);border:1px solid var(--border-strong);border-radius:var(--radius-sm);color:var(--fg-primary);min-width:220px;padding:6px 10px;font-size:12.5px}.logs-select{background:var(--input);border:1px solid var(--border-strong);border-radius:var(--radius-sm);color:var(--fg-primary);padding:6px 10px;font-size:12.5px}.logs-toggle{color:var(--fg-muted);align-items:center;gap:4px;font-size:12px;display:inline-flex}.logs-body{flex:1;grid-template-columns:460px 1fr;min-height:0;display:grid;overflow:hidden}.logs-list{border-right:1px solid var(--border-default);background:var(--bg-base);overflow-y:auto}.logs-row{text-align:left;border:none;border-bottom:1px solid var(--divider);width:100%;color:var(--fg-primary);cursor:pointer;background:0 0;grid-template-columns:34px 48px 56px 1fr 60px 50px;align-items:center;gap:8px;padding:8px 12px;font-size:12.5px;display:grid}.logs-dir{font-family:var(--font-mono,ui-monospace,monospace);letter-spacing:.04em;text-align:center;border-radius:4px;padding:2px 4px;font-size:10px;font-weight:700}.logs-dir-inbound{color:#60a5fa;background:#60a5fa29}.logs-dir-outbound{color:var(--naturgy-accent);background:#e5720029}.logs-row:hover{background:var(--bg-elevated)}.logs-row.is-active{background:var(--bg-elevated-alt)}.logs-status{font-weight:700;font-family:var(--font-mono,ui-monospace,monospace);text-align:center;border-radius:4px;padding:2px 6px;font-size:11.5px}.logs-status-2xx{color:var(--positive);background:#34d3992e}.logs-status-3xx{color:#60a5fa;background:#60a5fa2e}.logs-status-4xx{color:#fcd34d;background:#fbbf2433}.logs-status-5xx{color:var(--negative);background:#f8717138}.logs-method{font-family:var(--font-mono,ui-monospace,monospace);color:var(--fg-muted);font-size:11px;font-weight:700}.logs-path{font-family:var(--font-mono,ui-monospace,monospace);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.logs-query{color:var(--fg-muted)}.logs-dur,.logs-ts{color:var(--fg-muted);text-align:right;font-size:11px}.logs-empty{color:var(--fg-muted);padding:24px;font-size:12.5px}.logs-detail{background:var(--bg-base);padding:16px 20px;overflow-y:auto}.logd{flex-direction:column;gap:12px;display:flex}.logd-summary{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-md);padding:10px 14px}.logd-line{align-items:center;gap:10px;font-size:13px;display:flex}.logd-path{font-family:var(--font-mono,ui-monospace,monospace);word-break:break-all;font-size:12.5px}.logd-error{color:#fca5a5;border-radius:var(--radius-sm);white-space:pre-wrap;background:#f871711a;border:1px solid #f8717152;margin-top:8px;padding:8px 10px;font-size:11.5px;overflow-x:auto}.logd-note{color:var(--fg-muted);margin-top:8px;font-size:12px;font-style:italic}.logd-curl{gap:6px;margin-top:10px;display:flex}.logd-section{border:1px solid var(--border-default);border-radius:var(--radius-md);background:var(--bg-elevated)}.logd-section-title{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-muted);cursor:pointer;-webkit-user-select:none;user-select:none;padding:8px 14px;font-size:11.5px;font-weight:700}.logd-section-body{border-top:1px solid var(--divider);padding:8px 14px 12px}.logd-headers{border-collapse:collapse;width:100%;font-size:12px;font-family:var(--font-mono,ui-monospace,monospace)}.logd-headers td{vertical-align:top;word-break:break-all;padding:2px 6px}.logd-h-key{color:var(--fg-muted);white-space:nowrap;width:1%}.logd-h-val{color:var(--fg-primary)}.logd-code{background:var(--bg-base);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono,ui-monospace,monospace);color:var(--fg-primary);white-space:pre-wrap;word-break:break-word;max-height:480px;margin:0;padding:10px 12px;font-size:12px;line-height:1.5;overflow:auto}.msg-row.is-debuggable .msg-content{cursor:pointer}.msg-content-button{text-align:inherit;font:inherit;color:inherit;cursor:pointer;border:1px solid #0000;align-items:flex-end;gap:8px;display:inline-flex}.msg-content-button:hover{outline:1px solid #ffffff2e}.msg-content-button>svg:last-child{opacity:.55;flex-shrink:0;margin-bottom:2px}.debug-modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:1000;background:#080b129e;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.debug-modal{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--radius-lg,12px);flex-direction:column;width:min(880px,100%);max-height:86vh;display:flex;overflow:hidden;box-shadow:0 18px 48px #00000073}.debug-modal-header{border-bottom:1px solid var(--border-default);justify-content:space-between;align-items:flex-start;padding:14px 18px;display:flex}.debug-modal-header h3{margin:0;font-size:15px;font-weight:700}.debug-modal-sub{color:var(--fg-muted);margin:2px 0 0;font-size:12px}.debug-modal-sub code{font-family:var(--font-mono,ui-monospace,monospace);background:var(--bg-elevated);border-radius:4px;padding:1px 5px;font-size:11.5px}.debug-modal-body{background:var(--bg-base);padding:16px 18px;overflow-y:auto}.debug-modal-empty{color:var(--fg-muted);text-align:center;padding:24px;font-size:13px}.debug-modal-empty a{color:var(--primary)}.debug-modal-error{color:#fca5a5;border-radius:var(--radius-sm);text-align:left;background:#f871711a;border:1px solid #f8717152;padding:10px 12px}.debug-modal-trace{font-family:var(--font-mono,ui-monospace,monospace);white-space:pre-wrap;margin:0 0 12px;font-size:11.5px;overflow-x:auto}.debug-entry{flex-direction:column;gap:12px;display:flex}.debug-status{border-radius:var(--radius-md);background:var(--bg-elevated);border:1px solid var(--border-default);align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.debug-status-code{font-family:var(--font-mono,ui-monospace,monospace);border-radius:4px;padding:2px 8px;font-weight:700}.debug-status-ok .debug-status-code{color:var(--positive);background:#34d39933}.debug-status-warn .debug-status-code{color:#fcd34d;background:#fbbf2438}.debug-status-error .debug-status-code{color:var(--negative);background:#f8717138}.debug-status-unknown .debug-status-code{background:var(--bg-2);color:var(--fg-muted)}.debug-status-method{font-family:var(--font-mono,ui-monospace,monospace);color:var(--fg-muted);font-size:11px;font-weight:700}.debug-status-url{font-family:var(--font-mono,ui-monospace,monospace);text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:12px;overflow:hidden}.debug-status-meta{color:var(--fg-muted);font-size:11px}.debug-section{flex-direction:column;gap:6px;display:flex}.debug-section h4{letter-spacing:.06em;text-transform:uppercase;color:var(--fg-muted);margin:0;font-size:11.5px;font-weight:700}.debug-code{background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--radius-sm);font-family:var(--font-mono,ui-monospace,monospace);color:var(--fg-primary);white-space:pre-wrap;word-break:break-word;max-height:320px;margin:0;padding:10px 12px;font-size:12px;line-height:1.5;overflow:auto}.debug-headers{border-collapse:collapse;width:100%;font-size:12px;font-family:var(--font-mono,ui-monospace,monospace)}.debug-headers td{vertical-align:top;word-break:break-all;padding:3px 6px}.debug-h-key{color:var(--fg-muted);white-space:nowrap;width:1%}.debug-h-val{color:var(--fg-primary)}.delivery-banner{border-radius:var(--radius-sm);border:1px solid var(--border-default);background:var(--bg-elevated);align-items:center;gap:10px;margin:0 16px;padding:8px 12px;font-size:12.5px;line-height:1.4;display:flex}.delivery-banner-icon{border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:11px;font-weight:700;display:inline-flex}.delivery-banner-text{flex:1;min-width:0}.delivery-banner-close{color:var(--fg-muted);cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:18px;line-height:1}.delivery-ok{color:var(--positive);background:#34d3991a;border-color:#34d3994d}.delivery-ok .delivery-banner-icon{background:#34d39938}.delivery-warn{color:#fcd34d;background:#fbbf241a;border-color:#fbbf244d}.delivery-warn .delivery-banner-icon{background:#fbbf2438}.delivery-error{color:#fca5a5;background:#f871711a;border-color:#f8717152}.delivery-error .delivery-banner-icon{background:#f8717138}